Collections-collections Officer-sli - Madhya Pradesh, India - HDFC Bank
Description
Group Company:
HDFC Bank Limited
Designation:
Collections-Collections Officer-SLI (221_1829_100098)
Office Location:
NEEMUCH - MADHYA PRADESH Neemuch (Branch)
Position description:
Collecting payments on overdue amount by informing customers of their debt and their various options for repayment.
Primary Responsibilities:
- Visiting delinquent clients:
- Visiting the delinquent clients mapped to him/ her and making further follow ups for payments on PTP dates.
- Depositing collected amount from clients in group accounts:
- Amount collected from clients should be deposited on daily basis and in case of any cash hold It should be timely communicated and
- Updating the collection mobile apps/ Registers:
- Updating all cash and non-cash transactions/ visits in VYMO app of collection.
- Maintaining collection registers like CDS register at branch (If required).
- Timely takeover of newly allocated clients, Support Tools :
- Taking over newly mapped clients from business within the time frame and making further follow up for recovery
- Collection officers could use legal tools such as legal letter issuance and conducting Lok adalat camps.
- This involves arranging meeting of legal vendors with customers at their place and facilitating customer to attend Lok adalat camps.
Additional Responsibilities:
- Negotiate Payment Schedules :
- Collection officers speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debit.
- Productivity :
- Monthly Target for Collection Officer is 1 lakh Recovery
Educational qualifications preferred
-
Category: Bachelor's Degree, Master's Degree
-
Academic score: 50%
Required work experience
-
Industry: BFSI
-
Role: Fresher/Sales
-
Years of experience: 1 to 3
Required Competencies:
Good Team spirit
Inter personal skill
Time / Team Management
Good communication skill
Proactive & focused approach
Required Knowledge:
Work experience in the profile
Required Skills:
Graduate and above
Specific requirements
-
Travel: Customer Visits
-
Vehicle: 2 wheeler preferred
Other details
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Contract Types: PERMANENT
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