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    Devops Support Engineer - Hyderabad, India - Spydra

    Spydra
    Spydra Hyderabad, India

    1 week ago

    Default job background
    Technology / Internet
    Description

    Position Summary:
    We are seeking highly skilled L1/L2 Support Engineers to join our dynamic team.

    The ideal candidate will have a robust understanding of Hyperledger Fabric, Kubernetes and environments, aiming to provide high-quality support and solutions for our innovative products.


    Key Responsibilities:

    Incident Management:
    Respond to and resolve technical issues related to Kubernetes and , ensuring minimal downtime and excellent customer satisfaction.

    Problem Analysis:
    Diagnose complex system problems, collaborate with cross-functional teams, and implement long-term solutions.

    Knowledge Sharing:
    Create and maintain detailed documentation on system configurations, troubleshooting procedures, and FAQs for Kubernetes and applications.

    Continuous Learning:
    Stay abreast of the latest developments and trends in Kubernetes, , and related technologies to continuously improve service quality.

    Customer Interaction:
    Provide clear, concise, and proactive communication with customers during the problem resolution process.

    Required Skills:
    Proficient in Kubernetes cluster management, deployment, and troubleshooting.
    Strong understanding of applications, including performance tuning and error logging.
    Experience in incident and problem management in a fast-paced environment.
    Excellent analytical and problem-solving skills.
    Strong communication and customer service orientation.

    Preferred Qualifications:
    Bachelor's degree in Computer Science, Information Technology, or related field.
    Certifications in Kubernetes (CKA/CKAD) and/or
    Prior experience in a technical support role, preferably L1/L2.
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