Customer Support Executive - Mumbai, India - Jobsure HR

Jobsure HR
Jobsure HR
Verified Company
Mumbai, India

4 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

A Customer Support Executive, or CSE, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative.


Responsibilities

Customer Service Responsibilities list:


  • Manage incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements and skills

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of overachieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multitask, prioritize, and manage time effectively

Shift:
Day shift


Location:
Andheri east

Salary upto 25k

For more information
:


Job Types:
Full-time, Permanent, Fresher


Pay:
₹12, ₹25,203.65 per month


Benefits:


  • Provident Fund

Schedule:

  • Day shift
  • Monday to Friday
  • Morning shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Overtime pay
  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (required)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • Mumbai Suburban, Maharashtra (required)

Ability to Relocate:

  • Mumbai Suburban, Maharashtra: Relocate before starting work (required)

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