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    Subject Matter expert - Mumbai, India - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Mumbai, India

    1 week ago

    Default job background
    OTHER
    Description

    Team Lead|Team Manager - B&L

    Qualification:

    Graduate (exclusion:

    BE/BTech/MCA)

    Responsibility:

    Business,Customer
    • Interacts with Client,customer to maintain accuracy and efficiency.
    • Resolves customer queries and requests.
    • Provides clarifications and updates on project and processes to the stakeholders.
    • Keeps the stakeholders informed on meeting process deliverables.
    • Collates data for reporting.
    • Project,Process.
    • Acts as an SME for the team to Identify and resolve issues and document all process changes.
    • Monitor and review first level processing.
    • Process complex Transactions.
    • Handle first level escalations from client.
    • Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
    • Provides analytical reports.
    • Contribute to process improvement initiatives.
    • Identify and report process changes.
    • Adhere to the mandatory industry regulation and compliance requirements for the given process.
    • Review and audit adherence of the team.
    • Knowledge Management Perform knowledge sharing.
    • Update Process documentation,user manuals as appropriate for the process.
    • Participate in knowledge transfer.
    • People,Team Management,Adhere to org hygiene and compliance needs in terms of.
    • a.
    • Personal Utilization and Time sheet submission.
    • b.
    • Personal and new hire Assimilation.
    • c.
    • Attendance.
    • d.
    • Team Initiatives.
    • Provides appropriate floor support as an SME and feedback to team.
    • Has functional responsibility of the process in the absence of TL.
    • Manage break schedule/transport logistics for the team in the absence of the supervisor.
    • Business,Customer.
    • Interacts with Client,customer to maintain accuracy and efficiency.
    • Resolves customer queries and requests.
    • Provides clarifications and updates on project and processes to the stakeholders.
    • Keeps the stakeholders informed on meeting process deliverables.
    • Collates data for reporting.
    • Project,Process.
    • Acts as an SME for the team to Identify and resolve issues and document all process changes.
    • Monitor and review first level processing.
    • Process complex Transactions.
    • Handle first level escalations from client.
    • Perform quality checks,audits and Root cause analysis on errors to ensure error free processing.
    • Provides analytical reports.
    • Contribute to process improvement initiatives Identify and report process changes.
    • Adhere to the mandatory industry regulation and compliance requirements for the given process.
    • Review and audit adherence of the team.
    • Knowledge Management.
    • Perform knowledge sharing.
    • Update Process documentation /user manuals as appropriate for the process.
    • Participate in knowledge transferPeople,Team Management,Adhere to org hygiene and compliance needs in terms of.
    • a.
    • Personal Utilization and Time sheet submission.
    • b.
    • Personal and new hire Assimilation.
    • c.
    • Attendance.
    • d.
    • Team Initiatives.
    • Provides appropriate floor support as an SME and feedback to team.
    • Has functional responsibility of the process in the absence of TL.
    • Manage break schedule,transport logistics for the team in the absence of the supervisor.

    Must Have Skills

    • MS Excel
    • MS Office
    • MS Word

    Good To Have Skills

    • Speaking English
    • Private Equity Fund Accounting
    • Fund Accounting
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