Customer Service Representative - Mumbai, Maharashtra, India - ACG Worldwide
Description
Date:
Apr 4, 2024
Location:
Mumbai, India
Company:
ACG
- Group Company
-
ACG Capsules - Primary Responsibilities
- Ensures P.O. entry
- Timely booking error free sales orders as per the timelines defined in the SOP.
- Preparation of despatch plan
- Coordination with PFD / Printing / shade development / Regulatory /Finance / logistics /NPO team
- Maintaining Report (daily / weekly / monthly)
- Assisting on NPO products
- Assisting TICs in colour development / artwork / rollers / arranging samples for trials/testing
- Monitors despatches / Sales Hold at respective location
- On time communication to internal & external customers
- Logging customer complaints and closure of complaints / queries.
- Ensure updation of SAP database including Customer Master, Product Master for error free transactions etc.
- Key Result Areas
- Customer Effort Score (CES)
- Timely closure of customer queries & complaints
- Strike rate conversion (through shade, artwork & samples)
- On time despatch for orders
- Key Interfaces
-
ACG Capsules
- Customers
- Competencies
- SAP HANA Module
- Customer Service Orientation
- Product and process knowledge
- Logistics & commercial aspects for Exports region
- Persona-Entrepreneur
- Persona-Partner
- Persona-Integrator
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