Business Analysis Associate Ii - Mumbai, India - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.
JPMorgan Chase Bank, N.A.
Verified Company
Mumbai, India

1 month ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

The CCB Operations Delivery Management (ODM) - Knowledge Management team is looking for an experienced manager to lead a team of Business Analysts responsible for writing and publishing procedures for CCB Operations.

In ODM, we partner with our customers to deliver high quality change in an evolving environment; the Knowledge Management team writes and delivers over 10,000 procedure changes annually.

This team has a critical impact on delivery of required content used by employees in multiple lines of business.

We aim to drive a seamless customer experience through knowledge management and partner with our stakeholders to build a sound knowledge architecture through a controlled process.

As the manager of a procedure writing team, you will be responsible for the following:

Job responsibilities

  • Lead and manage a team of associates to achieve individual and team goals
  • Perform quantitative and qualitative reviews of individual and team performance; recognize and coach for continuous improvement and success
  • Manage and maximize team capacity
  • Assist in removing and/or escalating barriers or roadblocks impacting the team
  • Identify opportunities for process improvement and recommend solutions
  • Set regular development sessions to monitor and track progress and accomplishments
  • Ensure adherence to compliance and audit driven requirements and business process controls
  • Perform all administrative duties in a timely manner

Required qualifications, capabilities, and skills

  • 5+ years in relevant business role, operations management, project/program management, or other analytic roles
  • Ability to prioritize self and team in fastpaced, deadlinedriven environment
  • Ability to effectively manage team members who may not be colocated
  • Strong communication skills and ability to tailor message to the audience
  • Strong analytical and problemsolving skills
  • Aptitude to maintain focus on overall strategic vision
  • Proficient in Microsoft Office Suite
  • Rapid selflearning ability
  • Organizational skills with strong attention to detail

Preferred qualifications, capabilities, and skills

  • Bachelor's Degree in Communications, Business, English, Journalism, or related field
  • Experience using Content Management Systems
  • Experience with formal change management methodology


JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P.

Morgan and Chase brands.

Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company.

We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law.

In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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