Guest Service Associate - Kolkata

Only for registered members Kolkata, India

1 month ago

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Job summary

Guest Service Associate at Accor

Front Office Operation Conduct daily briefings and ensure that all pertinent information is well received by team members Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met Review analyze and suggest improvement of work flow and standards at the Front Desk Analyze rate variance report to ensure rooms revenue control approve discounts and rebates Communicate with Front Office Manager on all matters regarding guest services hotel operations Ensure documentation of all guest related issues using the logbook Sign media and supervise shift handover procedures Coordinate communicate with other hotel departments as required regarding general administration operations issues Provide management presence at all times by assisting with the handling of guests needs complaints tactfully efficiently Assist Guest Relations in greeting rooming sending off guests Inspect front house back house regularly for cleanliness orderliness Ensure that front line staff complies with marketing techniques maximizes sales Check billing instructions monitor guest credit act upon any discrepancies Coordinate full house situations makes necessary arrangements handle overbooking pledge relocates Ensure procedures On-Call Valet Desks driveways are manned times run efficiently Ensures Safety Security Loss Control policies procedures compiled lobby driveway Handle manage hotel emergencies Conduct Night Audit Process for hotel

Qualifications

  • Excellent customer service skills friendly professional demeanor
  • Strong verbal written communication abilities
  • Proven problem-solving skills ability handle challenging situations calmly

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