Front Office Receptionist - Mumbai, India - Landmark Group Of Hotels

Description

Job Title:
Hotel Receptionist

Overview:

As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests.

Responsibilities:


Guest Check-In/Check-Out:

Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies.

Reservation Management:
Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software.


Customer Assistance:

Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability.

Payment Handling:
Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures.


Concierge Services:

Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours, or restaurant reservations.

Front Desk Operations:

Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment.

Collaboration:

Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience.

Safety and Security:
Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns.


Requirements:

• Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred.
• Proficiency in hotel management software and computer systems.
• Good communication skills, both verbal and written, with a friendly and professional demeanor.
• Strong organizational skills and the ability to multitask efficiently in a fastpaced environment.
• Knowledge of local attractions, restaurants, and transportation options is a plus.
• Flexibility to work in shifts, including weekends and holidays.
• High school diploma or equivalent; additional education in hospitality or related fields is beneficial but not mandatory

Salary:
₹12, ₹20,000.00 per month


Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or willing to relocate with an employerprovided relocation package (preferred)

Experience:

- total work: 1 year (preferred)


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