Supervisor - Customer Service. Trivandrum - Thiruvananthapuram, India - Oman Air

Description

Reference No- OP Job Title- Supervisor - Customer Service. Trivandrum- Category- Others- Educational QualificationsBachelor degree in any discipline

OR Two Years College Diploma in any discipline with 02 years of relevant work experience.

• Skills/KnowledgeProficiency in English (Reading & Writing).

Knowledge of a foreign language is desirable and will be an advantage.
Proficiency in MS Office.
Excellent supervisory and time management skills.
Excellent planning, organizing and maintenance skills.

• Experience Required
• As mentioned in the qualification area
• Job Location
• India
• Trivandrum
• Job DescriptionOperations
• The duties and Responsibilities mentioned in this Job Description shall be for Trivandrum station ground operations.
• Ensure all passengers are handled in correct manner and provide personalized service to high yield passenger as well as for any special service required for economy class passengers.
• Implement action plan for delayed flight and accomplish all the necessary steps in accordance with the laid-down procedure and ensure maximum attention and care provided to all passengers.
• Supervise lounge service, ensure of cleanliness adequate magazines, newspapers and refreshments.
• Adapt instructive guidelines for oversold flight on shift basis in line with the action plan - over-sale, brief of all staff under his direction and coordination with GHA for implementation.
• Ensure delayed, denied boarding and STPC passengers are provided with acceptable standard accommodation.
• Ensure all laid down procedures/regulations/standards affecting passenger, ramp, baggage, cargo weight and balance are maintained.
• Ensure major potential problem areas are identified and action taken to rectify.
• Liaise with Catering/Engineering in all areas affecting Passenger Services.
• Safeguard Oman Air's marketing interests at all times.
• Ensure timely delivery of arrival baggage in the baggage reclaim area. Report any shortcomings to GHA management.
• Ensure a high standard of safety and security for staff, passengers, baggage, cargo, mail, aircraft and company property.
• Ensure safeguard of flight revenue documents and prompt dispatch to head office as per the laid-down procedure.
• Report all discrepancies and deviations in the Flight Handling Report (FHR) and make ASM aware of corrective action taken along with recommendation to prevent recurrence.
• Ensure that company regulations are followed with regard to lost/found/damage baggage and that the time factor in this connection is not exceeded
• Participate in the conduct Local Performance Checks (LPC)

GENERAL

• Comply with safety and security regulations.
• Ensure company memo's, airline manuals, are regularly read to update current procedures and regulations
• Carry out duties on all areas of passenger services section as directed by superiors

Working detail guidelines will be provided where applicable.

• Other duties and tasks that may be assigned by management.
• Closing Date