Support Executive - Ahmedabad, India - Aditi Tracking Support pvt Ltd

Aditi Tracking Support pvt Ltd
Aditi Tracking Support pvt Ltd
Verified Company
Ahmedabad, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
GPS-basedpersons
JOB DESCRIPTION
-
Sound knowledge on GPS based VTS (Vehicle Tracking System)
:


  • Investigating and solving customers' problems, which may be complex or longstanding problems that have been raised by customers.
  • Handling customer complaints or any major incidents, such as login issues or technical Issues.
  • Arranging and Coordinating with the engineers for Installation and troubleshooting of devices.
  • Keeping accurate records of discussions or
    correspondence with customers/ Sales Person
:


  • Learning about your organisation's products or services and keeping up to date with changes.
  • Preparing Engineer Performance report on Monthly basis.
  • Taking a scheduled dump of non working devices and doing follow up with the customers for the same.
  • Strategically support client by giving correct Tracking solution.
  • Played an active role in tapping new high revenue generating customers.
  • Solving online & practically queries & working as Lead Technical Support Engineer in a reputed technical team.
  • Establish and maintain product service and support setup.
Support local sales teams in technical queries for customers and corporate


Salary:

₹12, ₹20,000.00 per month


Schedule:

  • Day shift

Ability to commute/relocate:

  • Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)


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