Customer Support Executive - Hyderabad, India - Stone Craft PVT LTD

Description

• Manage incoming phone calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and callhandling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

• Proven customer support experience or experience as a Client Service Representative
• Track record of overachieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• Ability to multitask, prioritize, and manage time effectively
• High school diploma

• Flexible schedule
• Food provided
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

• Day shift

• Diploma (preferred)

• Hindi (preferred)
• English (preferred)

• Hyderabad, Telangana (required)

• Hyderabad, Telangana: Relocate before starting work (preferred)