Guest Relation Executive - Delhi, India - Hotel Job

Description

Welcome guests during check-inand giving a found farewell to guest while checkout.

• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivalsand departures.
• Coordinatingand multitasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their preregistration formalities.
• Allocate rooms to all arriving guests.
• Maintain upto date information on room rates, current promotions, offers and packages
• Maintain all guest foliosin the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Coordinate with housekeepingfor clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashieractivities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all checkins and checkoutsare handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift
• Should be able to handle all guests without bias or prejudice.
• Follow the house rules and policies laid down by the management.

Job Types:
Full-time, Part-time, Regular / Permanent

Part-time hours: 56 per week


Salary:
₹16, ₹20,000.00 per month


Benefits:

• Flexible schedule
• Paid sick time
• Provident Fund

Schedule:

• Day shift
• Morning shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (required)

Experience:

- total work: 1 year (preferred)