Service Reliability Trainee - Kolkata, India - BT Group

BT Group

Verified Company

Kolkata, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Recruiter:
Shalini Singh

Hiring Manager:
Sidhartha Gupta

Career Grade:
F

Internal Closing Date:
NA

Why this job matters

The Network Technician assists in the delivery of hardware, configuration and fiber connectivity of interdependent scaling projects across several client locations.
What you'll be doing
1. Delivers critical customer technical support for network, hardware, and infrastructure development.
2. Executes across technical areas including systems requirements data analysis, engineering, systems design, systems development, computer programming, systems testing and deployment, quality assurance, configuration management, and systems documentation.
3. Analyses user interfaces, maintains network, hardware, and software performance tuning, analyses workload and computer usage, maintains interfaces with outside systems, and analyses proposed system modifications and upgrades.
4. Defines the problem and develops system requirements and specifications.
5. Prepares required documentation including programlevel and userlevel documentation; enhances existing software systems.
6. Manages work and priorities through ticketing system and workflow.
7. Collaborates with various stakeholders to remove project obstacles. 9. Participates in the migration, basic configuration and rollout of new or upgraded hardware.
10. Delivers support to include project management tasks, meeting facilitation, and ad hoc duties as needed.
11. Executes and delivers within standardised procedures in order to achieve objectives and the vision of the Network Engineering team.
The skills you'll need

Troubleshooting

Customer Service
Escalation Management
Continuous Improvement
Vendor Management
Network Delivery
Network Security
Network Testing
Network Configuration
Technical Documentation
Network Integration
Event Management
Network Implementation
Requirements Management
Incident Management
Our leadership standards

Looking in:

Leading inclusively
I inspire and build trust through self-awareness, honesty and integrity.
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Owning outcomes
I take the right decisions that benefit the broader organisation

Looking out:

Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
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Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making

Looking to the future:

Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
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Building for the future
I build diverse future-ready teams where all individuals can be at their best.
With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups.

But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best.

With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.