IT Support Associate - India - Good Business Lab

Good Business Lab

Verified Company

India

3 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About Us:

Good Business Lab is an independent, non-profit labor innovation and research company. We use rigorous academic research to prove that worker wellbeing programs have business impacts. Additionally, we develop market-ready, scalable products capable of providing dual benefits to workers and businesses.

Our goal is to disrupt the traditional notion of business and show that worker well-being can be a part of core business strategy, or in other words, a good business practice.

The founders of the GBL are Ach Adhvaryu - Professor of Economics, Director of 21st Century India Center, School of Global Policy and Strategy at UC San Diego, Anant Ahuja - Head of Organization Development at Shahi Exports Pvt.

Ltd.

(India's largest Ready Made Garment firm), and Anant Nyshadham - Assistant Professor of Business Economics and Public Policy at the University of Michigan.

Role Summary

As a Networking & IT Support Associate, you'll be responsible for providing technical assistance to the team members and be responsible for upkeep and efficient functioning of our systems.

Who are you?

Ideally, you have _(_
_The areas of knowledge and expertise that matter most for this role): _

At least 3 years of work experience as a Network & IT Support technician
Experience with network infrastructure devices, including routers, switches, firewalls, and wireless access points
Proficiency in diagnosing and resolving hardware and software issues for desktops, laptops, printers, and other peripherals.
Strong analytical and problemsolving abilities with excellent attention to detail
Effective communication skills to provide technical support to nontechnical users
Strong organizational and time management skills to prioritize tasks and meet deadlines

What will you do _(areas that will play to your strength and all the responsibilities we will trust you with):_**-
Technical Support: Troubleshooting hardware, software, and network issues. This includes responding to help desk tickets, resolving user problems, and providing guidance on proper system usage.
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Network Support: VPN set up
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Data Backup and Recovery: Regularly update and back up data to external devices or cloud storage to free up space where required. Perform data recovery procedures and ensure security and confidentiality.
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Security Management:Help maintain the security of the company's systems and data. This involves implementing security measures, such as antivirus software, firewalls, and access controls. Stay updated on the latest security threats and vulnerabilities, and take proactive measures to mitigate risks.
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Software License Management:Keep track of software licenses and ensure compliance with licensing agreements. Monitor software usage, assist with software procurement, and maintain an inventory of software assets.
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Documentation and Knowledge Base:Create and maintain documentation, user guides, and knowledge base articles to facilitate self-service troubleshooting and provide resources for users. Document IT policies, procedures, and best practices for the organization.
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IT Asset Management:Track and manage IT assets, including hardware, software licenses, and peripherals. Maintain an inventory of IT assets, assist with procurement processes, and ensure proper asset disposal or recycling.

Stay Current with Technology: Keep uptodate with emerging technologies, industry trends, and best practices in IT support. Continuously learn and improve technical skills to enhance the quality of support provided to the organization.

Length of Commitment:
At least one year

Location:

Bengaluru / Delhi

Remuneration - 5-6 lacs p.a. (depending on experience)

Application Deadline - 15th July 2023

What should you be comfortable with?

A dynamic environment with competing priorities.
Working in a team with shared responsibilities.
Independently coordinating with coworkers to accomplish goals.
Being resourceful in new environments and scenarios.
Problemsolving in highpressure environments.

Perks of working with us
There are plenty of benefits at GBL, here are some examples:

Flexible leave policy: Time away from work can be extremely helpful for maintaining a healthy work/life balance. GBL encourages managers and leadership to set the example by taking time off when needed and ensuring their team members do the same. We don't have a strict limit on paid leaves, only suggested ( extremely liberal) averages.

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Flexible working hours:We recognize that a better work-life balance can improve employee motivation, performance, and productivity, and reduce stress. The basis of our norms pertaining to this is a system of trust in each other and our common goals.
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GBL Care Systems: As an organization, we are committed to ensuring the well-being of our team members and creating a thriving work environment
- because that gives us, together, the best cha