Captain - Bengaluru / Bangalore - Wonderla Holidays

    Wonderla Holidays
    Wonderla Holidays Bengaluru / Bangalore

    3 days ago

    Full time
    Description

    Role & responsibilities

    Operations

    • Assisting Sr .captains for all the day to day operations in the F& B service
    • Responsible for all the operations will be happening with all procedures and standards their outlets
    • Oversee all the operations in the specified outlet
    • Handling the guest without any complaints
    • Assist and support the f&b service for service excellence
    • Resolve guest and staffs concerns quickly and efficiently

    Supervising

    • Supervise the operations and team members trough out the service
    • Guide the staff members for proper service and standards
    • Responsible for daily reports to Sr. captains
    • Responsible for the operations in the allotted outlets

    Hygiene and safety

    • Should have proper grooming and responsible for check the daily grooming of staff members
    • Responsible for safety and hygiene part of staff members
    • Should have awareness about hygiene in food service and importance of personal grooming also

    Job knowledge

    • Should have good and depth knowledge about food and presentation about food
    • Should have wide knowledge about wine and other liquors
    • Responsible for giving menu briefing and training the standards of service to staff members
    • Should have experience in operating sales like WINHMS etc

    General

    • Responsible for overall sanitation , cleanliness and appearance of allotted f&b outlet
    • Responsible for provide excellent guest service and all the guest concerns to met
    • Must be familiar with current and upcoming details about the property
    • Should have good communication skills and use only professional languages
    • Motivating the team members and taking daily briefing to team members
    • Co ordinate well with all other departments especially f&b production
    • Assist Sr. captains/outlet manger for scheduling duty of team members and preparing weekly off
    • Assist Sr. captain/ outlet manger for training of team members and monthly reports
    • Responsible for monthly inventory and breakages
    • Responsible for ensuring sufficient operating supplies like beverages and equipment like cutleries, crockery etc and transpiration if needed
    • Must be work under pressure and long time
    • Maintain the records of staff periodicals and operating costs
    • Handling the guest complaints
    • Effectively identify the problems in department and resolve the same

    Food & Accommodation will be provided


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