Virtual Customer Service Associate - West Bengal, India - ADCI - West Bengal

ADCI - West Bengal

Verified Company

West Bengal, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Qualifications Required
Minimum qualification is Any graduate/ PG is eligible to apply.
- "Many of the problems we face have no textbook solution, and so we-happily-invent new ones."

Jeff Bezos_

We want you to help share and shape our mission to be Earth's most customer-centric company.

Amazon's evolution from Web site to e-commerce partner to development platform is driven by the spirit of invention that is part of our DNA.

We do this every day by inventing elegant and simple solutions to complex technical and business problems. We're making history and the good news is that we've only just begun.

About Amazon India

Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store.

We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth's most customer-centric company.

We will continue to strive to become a trusted and meaningful sales and logistics channel for retailers of all sizes across India and a fast, reliable and convenient online shopping destination for consumers.

For us, it is always "Day 1" and we are committed to aggressively invest over the long-term and relentlessly focus on raising the bar for customer experience in India.

Amazon India offers opportunities where you can dive right in, work with smart people on challenging problems and make an impact that contributes to the lives of millions.

Join us so you can - Work Hard, Have Fun and Make History.

About the Customer Service Team
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Our relentless focus on process improvements has helped us continuously evolve and expand our focus into new business domains.

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems.

Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment.

Virtual Customer Service (VCS) - It is a

'Work from Home' model for India CS. VCS associates are expected to work from a home location approved by Amazon for all scheduled hours. It is the responsibility of the associates to ensure uninterrupted internet connectivity and 'work-like' environment at home location so that associates can deliver their best in terms of productivity and quality.

Knowledge & Skills Required

Desired Skills:

Action oriented, selfdisciplined and organized
Effective time management skills and ability to prioritize work time to ensure productivity and department standards
Ability to communicate clearly with both internal and external customers
Good comprehension skills ability to clearly understand and address customer issues appropriately
Good composition skills ability to compose grammatically correct, concise, and accurate written responses
Ability to use a desktop/Laptop computer system, Familiarity with Windows 7, Microsoft Outlook, and Internet Explorer
Good typing skills

Preferred Criteria:

Should be selfdriven, motivated and task driven individual who can learn fast and operate with mínimal support from Manager and Lead.
Should ensure uninterrupted internet connectivity during working shift so as to ensure maximum productivity
Should ensure 'Worklike' environment with no disturbance during the work hours.
Experience working in a customer service environment for at least 6 months

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fastpaced environment
Ability to empathize with and prioritize customer needs
Demonstrates interpersonal skills with a diverse customer base
Demonstrates conflict resolution, negotiation, and deescalation skills
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
Ability to determine customer needs and provide appropriate solutions
Maintain regular and reliable attendance, including the daily schedule as assigned
Flexible with the working schedule; may be expected to work weekends, holidays and events
Ability to work overtime as required by business as much