Servicenow Itam Architect - Bengaluru, Karnataka, India - Nilasu Consulting Services Pvt Ltd

Nilasu Consulting Services Pvt Ltd

Verified Company

Bengaluru, Karnataka, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

ServiceNow Architect will primarily focus on designing and delivering
ServiceNow ITSM solutions that are developed on dedicated and/or shared service tenant platforms.

He/She adapts existing methods and procedures to create possible solutions to moderately complex problems. He/She understands the strategic direction set and uses considerable judgment to determine solution and seeks guidance on complex problems. He/She determines methods and procedures on new assignments and collaborates with other team members. The primary interaction is with CoE Lead/Principal Architect and may interact with peers and/or other management levels.
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Designing, building, testing, and deploying ITSM solutions in
ServiceNow for MSP and/or dedicated customers

Develop, design
CMDB and other ITSM modules, workflows and catalog requests
Provide software configuration and customization including, but not limited to
:screen tailoring, workflow administration, report setup, data imports, integration, custom scripting and thirdparty software integrations
Obtain and analyze business requirements, recommend solutions that deliver customer value
focusing on usability, performance, flexibility, testability and standardization
Design, develop, publish and maintain visualizations/dashboards based on various BI reporting requirement
Knowledge on integrating
ServiceNow with other ITSM tools like ServiceNow, Remedy, Cherwell, Jira, SummitAI and others
Collaborate with teams as needed to
integrate systems, develop, and execute crossplatform solutions

What is the experience required?

Overall 10+ years of IT experience with 5+ years of experience in design, implementation, administration, configuration/development of the
ServiceNow ITSM, ITOM, ITAM platform and IT Process Automation
ServiceNow Experience should include tool configuration, design work, technical configuration, and deployment of
ITAM modules: End to end asset lifecycle management
ITOM modules: Discovery, Event Management, Cloud Management

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Business and System/Process Automation (Orchestration) experience

Experience with working or developing in any one of the following programming languages
:JavaScript, PHP, C, Java, Perl, Shell, Python or any other
Background in
ITIL and ITSM with excellent business acumen and problemsolving aptitude

What are the competencies required?

Design and delivery of technical solutions based on the ServiceNow platform
Leadership skills in technical initiatives
Generating detailed documentation and Communications that clearly articulate solutions and the ability to perform demonstrations
Understanding of Configuration Management DB aligned to ITIL
Web Services Integration (SOAP, REST, and JSON)
Experience implementing systems using the Agile/Scrum methodology
Experienced in the System Development Life Cycle (SDLC) processes including customer requirement analysis and system design
Administration of a ServiceNow instance including the delegation of groups, modification of CMS, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items and updates of all other existing solutions requiring revisions
ITIL certifications and ServiceNow Certifications is a plus
Strong consulting skills, ability to establish strong customer relationship with proven abilities to take initiative and be innovative and an analytical mind with a problemsolving aptitude
Strong responsibility and accountability; sound analysis, resolution, judgment, negotiating and decisionmaking skills
BSc/BA/BE/B.Tech in Computer Science, Engineering or relevant field
Excellent written, presentation, oral communication and interpersonal skills
Selfdirected and capable of working in a dynamic environment
Ability and enthusiasm to explore and move beyond specific boundaries of technology areas