Customer Support Associate - Mumbai, India - Nivoda

Nivoda
Nivoda
Verified Company
Mumbai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Designation:
Customer Support Associate
Location: BKC, Mumbai (Hybrid)
Shift Timing: 10 am to 7 pm (9 hours)- Are you experienced, driven, energetic, and passionate about providing top-notch customer service? We would love to meet you!


About Nivoda
Nivoda is a rapidly growing B2B marketplace revolutionizing the global jewelry industry.

We bring together jewelry buyers and sellers on our online platform, creating a transparent, efficient, and cost-effective way to trade jewelry.

Nivoda boasts a quickly expanding workforce venturing into new territories, fostering a dynamic, supportive, and collaborative environment.


In the past year alone, the company's sales have surged by over 250%, and the team has swelled from 30 to over 200 members worldwide.

We are a team of visionaries, risk-takers, and dedicated individuals.


Responsibilities:


  • Manage relationships with Global Suppliers already listing their stock on Nivoda
  • Provide prompt, honest advice and clear responses to suppliers
  • Support the global operations team by ensuring swift responses from suppliers through regular follow-ups
  • Address inquiries about Nivoda and guide individuals to the appropriate resources
  • Offer ideas for enhancing Nivoda's services, processes, and systems
  • Welcome new inquiries, acquaint them with Nivoda's procedures, policies, and ethos.
  • Acquire in-depth knowledge of our products and brand, and convey it enthusiastically to customers
  • Establish a robust internal network for streamlined communication and coordination across various functions
  • Keep suppliers updated on order changes, deliveries, and returns
  • Efficiently complete tasks with effective time management
  • Document issues and collaborate with other teams to enhance the customer experience

Requirements:


  • Based in Mumbai, proficient in English
  • Outstanding written and verbal communication skills
  • Prior experience in customer-facing roles and a willingness to learn
  • Familiarity with diamonds is a plus but not mandatory
  • Trustworthy and dependable
  • Strong interpersonal skills and empathy
  • Team player who can work collaboratively
  • Enthusiastic about delivering exceptional customer service
  • Effective time management abilities
  • Willingness to work in rotational shifts

Benefits:


  • Opportunity to be part of an exciting global team
  • Key role essential for the organization's success
  • Dynamic work environment within a fast-paced, expanding company
  • Chance to contribute to a company experiencing rapid growth and expansion
  • Generous holiday benefits
More jobs from Nivoda
See all jobs of Nivoda