Bpo Voice Process - Chennai, India - Guires Solutions Pvt Ltd

Guires Solutions Pvt Ltd
Guires Solutions Pvt Ltd
Verified Company
Chennai, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Department
BPO / Call Centre


Position
Full Time, Permanent


Role Category
Sales and Customer Support


Reports to:

Team Lead


About Company


Guires Group is a renowned global provider of services in advanced Contract Research, Data Science, Development, Pilot Manufacturing, Education, Consulting and outsourcing.

Under our diverse brand portfolio, we are dedicated to facilitating the development of innovative products and solutions across diverse industries.


Work Schedule & Location:


Salary
Best in the Industry + Incentives. (Commission Pay, Performance Bonus, Quarterly Bonus, Shift Allowances, Yearly Bonus)


Req


Qualification:
Any graduate or postgraduate with or without international voice experience can apply.


Req


Experience:
0-2 Years Experience


Req


Knowledge and Skills:
Must Have Skills and Competencies

  • Good Communication Skills
  • Ability to Handle irate customers.
  • A team player
  • Active listening and questioning, an eye for detail to determine the root cause of the issue.
  • Display ownership and accountability
  • Excellent comprehension and articulation skills
  • Own and resolve customer issues.
  • Excellent communications skills

Key Responsibilities

  • Handle Inbound and outbound calls
  • Hot and warm leads and call backs.
-
Lead Conversion: Convert leads into successful business deals through effective communication and persuasion.
-
Client Follow-up: Conduct follow-up calls with clients to nurture relationships, address queries, and provide assistance.
-
Client Understanding: Develop a deep understanding of clients' needs, preferences, and expectations to tailor services accordingly.
-
Communication Skills: Demonstrate excellent communication skills, both for inbound and outbound processes, to engage effectively with clients.
-
Customer Support: Provide top-notch customer support by addressing inquiries, resolving issues, and ensuring client satisfaction.
-
Adherence to Shift: Comply with night shift schedules and maintain a high level of alertness and efficiency during these hours.
-
Documentation: Maintain accurate records of client interactions, lead status, and communication history.
-
Team Collaboration: Collaborate with colleagues and team members to optimize processes and achieve collective goals.
-
Continuous Improvement: Strive for personal and team improvement by seeking feedback, training, and staying updated on industry best practices.
-
Adaptability:Be adaptable to changing circumstances and client requirements, ensuring flexibility in service delivery.
-
Professionalism: Maintain a professional demeanor and uphold the company's reputation by delivering exceptional service.


Job Types:
Full-time, Permanent, Fresher


Salary:
₹10, ₹15,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Night shift

Supplemental pay types:

  • Performance bonus

Work Location:
In person


Speak with the employer
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