IT Service Desk Executive - Visakhapatnam, India - PATRA INDIA BPO SERVICES PVT LTD

PATRA INDIA BPO SERVICES PVT LTD

Verified Company

Visakhapatnam, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Manage Service Desk tickets in a timely manner

Willing to work in shifts 24/
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Ask questions to determine nature of problem.
Walk customer through problemsolving process.
Install, modify, and repair computer hardware and software.
Clean up computers.
Run diagnostic programs to resolve problems.
Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Good command over written & verbal English communication
Keep asset inventory of all equipment, software, and licenses
Manage all installations, repairs, maintenance, and test tasks via remote tool or inperson support at User's location or at Patra's office
Maintain user PCs, including upgrades and configuration as needed
General awareness of computer systems, PC repair, and network management
Ability deploy, configure, and support operating systems on desktop
Understanding and appreciation for information security within systems and user devices.