Subject Matter Expert - Pune, India - KINLY

KINLY

Verified Company

Pune, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

The SME will play a pivotal role between Project Managers, 3rd party installation teams and Solutions architects in the commissioning of systems and will be the primary technical support contact for clients in the support of the delivered systems.

Managing our clients global estate information to maintain maximum reliability, serviceability, and efficiency in all areas of support.

The SME will be the client contact specialising in supporting the client AV estate, understanding internal client processes and maintaining strong operational relationships.

ROLE AND RESPONSIBILITIES

SME Service and Support:

To provide in depth troubleshooting, often remotely and provide user support for any reported service issues
Provide usertraining to the end client and support teams in the best practice of system use and support scenarios
Advanced fault finding & troubleshooting
Codec configurations, provisioning systems on VC infrastructure (i.e. TMS), phonebook creation
Code uploading to Crestron devices (panel, processor, xpanel, server)
Communication with local and global teams to assist in fault resolution
Attend regular meetings to improve the service globally
Ability to carry out site surveys if required and spot potential problems (surfaces, flooring, cabling)
Ability to read and work to schematic drawings
Assisting the projects department
System Development and reporting of client feedback
Product research (Cisco/Crestron/Extron/Samsung and various others)
Ability to build relationships and work closely with vendors
Educating local onsite teams when required
Communicating with Video Specialists (Manufacturers, client and AVMI)
Maintaining strong relationships and good lines of communication with the clients management team
Creation of documentation (Troubleshooting guide, user guides)

SME Commissioning:

To act as the primary commissioning contact, either remotely or onsite, to ensure that systems are installed to our strict commissioning guidelines and policies and within the specified timeframe
Working with design CAD Schematics, ensuring systems are installed and working at optimum levels and to client expectations
Attending internal handover meetings to gain visibility of Enterprise client projects and provide input into designs and support considerations
Complete Site Acceptance Testing (SAT) at client's site which includes final adjustment of system prior to handover to client
Support Project Manager in the successful delivery of all projects
Liaise with suppliers and manufacturers to ensure technical knowledge is gained to successfully deliver projects
Ensuring asset information is accurately captured at all stages and entered into the Streamline Online tools
Feeding into a continuous improvement process for future system and service development.