Service Manger - Lucknow, India - Ratify Technologies
1 week ago
Description
To have overall accountability for the Quality of solutions provided to multinational Customers. (measure service provided against defined Service Level Agreements)
Service Level Management Prepare and publish Program Plan (including Program Structure / Roadmap / Governance Matrix) of Customer Service Strategy; ensure all internal and external stakeholders agree and understand roles and responsibilities Ensure full compliance of agreed solutions and services to meet customer needs; proactive monitoring of agreed SLAs in order to deliver exceptional service and acknowledged customer value; focus on beating the target Ensure successful program management through coordinated management of a portfolio of projects / activities Ensure customer sees and feels Orange Business Services delivery as a seamless team irrespective of internal / third party structures; manage Account resource per service Identify and mitigate risks (failure or delay); ensure appropriate levels of business contingency / continuity are in place.
English (if not mother tongue, fluent written and verbal), local language - Bachelor of Engineering/Diploma in Information Tech will be preferred - Technical Skills: good knowledge of Network, IT Services, Security Mobility, Voice and/or integration solutions and technologies, CCNA - Voice, CCIP - Soft Skills: good communication, negotiation, presentation, organization skills - Is fully empowered to coordinator of all entities involved in technical performance of our solutions - Can work independently, shows initiative and proactivity - Can work well under pressure and can handle escalations calmly and competently.
- Sound knowledge of IT Infrastructure Library concepts - ( ITIL V4 )-foundation certification.Job Type:
Fresher
Salary:
₹26, ₹47,068.27 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
- Work from home
Schedule:
- Morning shift
Supplemental pay types:
- Joining bonus
- Overtime pay
- Quarterly bonus
- Shift allowance
Experience:
- total work: 1 year (preferred)
Work Location:
On the road
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