Customer Success Manager - Chennai - confidential

    confidential
    confidential Chennai

    4 days ago

    Full time
    Description

    Key Responsibilities:

    • Proactively quantify and report business value delivered, including savings, efficiency gains, and service improvements.
    • Use product usage data to identify adoption gaps and optimize value delivery.
    • Own customer relationships across operational and executive levels.
    • Create and execute success plans tied to customer goals and KPIs.
    • Conduct regular business reviews, product roadmap discussions, and training sessions.
    • Resolve issues by coordinating with Support and Technical teams.
    • Identify upsell and expansion opportunities in partnership with Sales.
    • Promote Customer Advocacy through case studies and reference programs.
    • Ensure smooth renewals, invoicing, and collections.
    • Share customer insights with internal teams to inform product development.

    Requirements:

    • 6-8 years of experience in Customer Success, Consulting, or Account Management roles.
    • Prior experience with enterprise SaaS products (CSM experience preferred).
    • Supply chain, logistics, or transportation domain experience is a must.
    • Strong consulting background with an analytical and problem-solving mindset.
    • Exceptional communication and relationship-building skills.
    • Comfortable with data analysis, dashboards, and customer health metrics.
    • Ability to manage multiple accounts and prioritize tasks effectively.

    Preferred Qualifications:

    • MBA in Operations.
    • Experience with clients in Manufacturing, Retail, CPG, or Life Sciences.
    • Familiarity with supply chain optimization, planning, and analytics tools.
    • Previous experience supporting US/Europe-based clients.
    • US visa is a plus.

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