Jobs
>
Bengaluru

    Fusion HCM Technical Consultant - Bengaluru, India - Oracle

    Oracle
    oracle background
    Description

    Short description:


    The Position is for a Technical Support Analyst with a functional background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.

    As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.

    This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services.

    A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.


    Position Overview:

    The Position is for a Technical Support Analyst with functional background in Fusion ERP Suite of HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, fix, and resolution of complicated and critical cases.

    The main role of a Support Analyst is to solve and resolve highly complex techno-functional problems.

    The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

    The key skills put to use every day are - high-level techno-functional skills, Oracle products knowledge, problem-solving skills, and customer interaction/service expertise.

    It is an opportunity to work with Cloud and On-Premise customers.


    This work includes:
    Work directly with Customers forI. Advising on complex use of Oracle productsII. Resolving highly complex and important issuesIII. Manage highly complex and critical customer issuesIV. Serve as Situation Manager on highly sensitive issuesV. Consult with Management in directing resolution of critical customer situationsVI. Achieve knowledge transfer with teammates through Development and delivery of formal team training sessionsVII. Formal mentoring for promoting the technical and professional development of othersVIII. Creation/review of Knowledge Articles.


    Must Have SkillsExperience in Implementation, support, or upgrade of SaaS HCM suite of products with at least 1 implementation experience on SaaS HCM Products Core HR, Absence, Benefits, Extracts, HDL Loader, Workflow, BI Publisher and knowledge on Oracle Integration Cloud.

    Experience in Implementation, support or upgrade of Oracle SaaS HCM Suite.
    Should have good knowledge on Fusion Cloud architecture, setup manager and activities.

    Knowledge of FBDI and OTBI reports developmentKnowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.

    Should have knowledge of localizationsKnowledge of Security setup would be an added advantage.
    Hands-on Configuration experience on at least three or more toolsI. HCM ExtractsII. HCM Data Loader (HDL)III. Payroll Batch Loader (PBL)IV. WorkflowV. BI PublisherVI. Fast FormulaVII. PersonalizationVIII. PL/SQL

    Experience in one of the following areas is seen as an advantage:I. XMLII. Java, J2EE and Oracle ADFIII. SOA and Web Services


    Nice to Have SkillsExperience in Release x / 12.2.x Oracle Core HR, Absence, Benefits, and PayrollHas real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge.

    Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenariosShould have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.

    Work with users to solve and resolve issues, answers business questions provides data analysisShould be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scriptsConduct training and knowledge sharing sessionsOthersExhibit effective analytical skills & organizational skillsGood command over spoken & written EnglishInteract directly with customers, follows through on all assignments and takes ownership of customer issuesSeeks innovative ways to improve the process of delivering solutions to customersStrong written and verbal English communication skills; multi-lingual a plusStrong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features and use this learning to deliver value to customers every day.

    Should have demonstrated experience in Managed Services that include Client Relationship Management, Offshore Delivery Management, Project/Program Management, contribution to Business & Revenue Growth, significant contributions in the area of successful delivery of KPIs to the customer.

    Must have very good communication skills, Must be a teammate, willing to learn new technologies and work in rotational shifts.

    Should be a Strong Techno Functional Lead, able to manage a large team and support SLAs for the EBS and Cloud/SaaS customers.


  • PERITUS CORPORATION PRIVATE LIMITED

    Technical Consultant

    2 weeks ago


    PERITUS CORPORATION PRIVATE LIMITED Bangalore, India permanent

    Title : SAP ABAP Technical Consultant · Location : Bengaluru, Karnataka, IN · Experience : 5 to 10 years · Job Description : · - Lead or Senior, Follows documentation, makes recommendations. · - Enhance the capability of the IT infrastructure and services to deliver cost effectiv ...


  • Allime Tech Solutions Bengaluru, India Full time

    We are looking for an EBS Technical Consultant with 4 to 8 years of experience to join our team. · The ideal candidate will have expertise in SQL/PL SQL, Reports, Forms, Interfaces, Conversion, XML Publisher Reports, and Performance Tuning within the Oracle E-Business Suite envir ...


  • HITACHI ENERGY INDIA LIMITED Bengaluru, India Full time

    Description · : Mission Statement: · Responsible for the development of advisory projects for major electricity sector agents, including distribution, transmission, retailer, generators in helping them deal with regulatory, economic and electricity challenges. Assists in the b ...


  • Wikiworks Bengaluru, India

    Job Summary : · As an Oracle RICE Technical Consultant, you will be responsible for developing and implementing RICE components (Reports, Interfaces, Conversions, Extensions) to enhance and customize Oracle applications for our clients. You will work closely with functional consu ...

  • Getronics

    Technical Consultant

    2 weeks ago


    Getronics Bengaluru, India

    About Getronics Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific & Latin America, and has a compl ...

  • Thoucentric

    Technical Consultant

    2 weeks ago


    Thoucentric Bangalore, India

    About us : · Thoucentric is the Consulting arm of Xoriant, a prominent digital engineering services company with 5000+ employees. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally. · As the Consulting busin ...

  • Adobe

    Technical Consultant

    2 weeks ago


    Adobe Bengaluru, India Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Unison Consulting Pte Ltd

    Technical Consultant

    2 weeks ago


    Unison Consulting Pte Ltd bangalore, India Full time

    A Technical Consultant experienced in the implementation of OFSAA FCCM Suite of solutions. Reporting directly to the Project Manager/Project Lead, the Technical Analyst will work closely with both Technical and Functional subject matter experts from the bank side, and other team ...


  • HITACHI ENERGY INDIA LIMITED bangalore, India

    Description · : Mission Statement: · Responsible for the development of advisory projects for major electricity sector agents, including distribution, transmission, retailer, generators in helping them deal with regulatory, economic and electricity challenges. Assists in the ...

  • Getronics

    Technical Consultant

    2 weeks ago


    Getronics bangalore, India

    About Getronics · We empower your business to stay competitive by offering flexible, secure and reliable technology services, tailored to your unique needs, helping to drive growth, increase efficiency, reduce cost, and deliver measurable success. · We are committed to low-car ...

  • Razorpay

    Technical Consultant

    2 weeks ago


    Razorpay Bengaluru, India

    The Role: · The Individual works directly with developers, clients and internal teams on post-integration issues to provide technical support, consulting and best practices. This individual will report to the person heading Technical Support of Business Engineering at Razorpay. ...

  • Blue Yonder

    Technical Consultant

    2 weeks ago


    Blue Yonder bangalore, India

    Overview :Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work " · Seeking an astute individual that has a strong technical foundation with the additional ability to be hands-on with the Consulting team as part of t ...

  • Elanco

    Technical Consultant

    2 weeks ago


    Elanco bangalore, India

    As a leading global animal health company, Elanco delivers innovative products and services to improve the health of pets and farm animals around the world because we believe making animals' lives better, makes life better. Since 1954, we have provided solutions that support vete ...

  • Shell

    Technical Consultant

    2 weeks ago


    Shell bangalore, India Full time

    , IndiaJob Family Group: · Information Technology (IT)Worker Type: · RegularPosting Start Date: · April 12, 2024Business unit: · Projects and TechnologyExperience Level: · Experienced ProfessionalsJob Description: · An exciting opportunity to work at the Information & ...

  • Autodesk

    Technical Consultant

    2 weeks ago


    Autodesk bangalore, India

    Position Overview · Autodesk Consulting is seeking a talented Quality Assurance Engineer to work supporting our consulting organization to design and develop customized and configured solutions for their Enterprise Application (EA) integrations with cloud-based technologies. Th ...


  • ION Bengaluru, India Full time

    The Role: This is an exciting opportunity to join ION as a Technical Consultant. As a Technical Consultant, you will be responsible for supporting client requests as well as maintaining client's extensions, interfaces, and processes following best practices. Key Responsibilitie ...

  • OLR

    Technical Consultant

    2 weeks ago


    OLR bangalore, India

    The Service Consultant is a part of the Application Managed Services team who assists in the support of the production Oracle Retail application software. This includes troubleshooting issues, customizing existing software code, writing new software code, testing and debugging mo ...

  • Adobe

    Technical Consultant

    2 weeks ago


    Adobe Bengaluru, India Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Adobe

    Technical Consultant

    2 weeks ago


    Adobe Bengaluru, India Full time

    Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

  • Getronics

    Technical Consultant

    2 weeks ago


    Getronics bangalore, India

    About Getronics · Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 130 years, the Getronics family has 4000+ employees in 22 countries across Europe, Asia Pacific & Latin America, and has a c ...