cdm Product - Mumbai, India - Domestic Bank

Domestic Bank

Verified Company

Mumbai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

**Job Name

Business Name**
Job Title : CDM Product and Process Executive

Business Unit (PA) : ATM

Team :
ATM Product

Reports to (Job) : Head - ATM Portfolio & Process

Location of role :
Mahalaxmi

Job Fn:
Product**
Role Type: IC No of direct reportees: NIL

Travel Required:
NIL
*IC - Individual contributor

Job Purpose:
As on date, we are at around 1800+ cash recycler machines (CRMs) deployed pan India.

With increasing focus on CRM deployments, visibility & usage there is a requirement for dedicated resource for managing these activities.

Staff will be responsible for engaging with different stakeholders such as Regional ATM Team, Branch Banking,
Outsourced Vendors, Marketing, BTG /IT etc

Key Responsibility Areas : - 8 Performance Standards (6-8 per KRA)

Areas
Track & drive improvement in usage Regular portfolio review to put in place action plan for low transacting terminals

Constant engagement with regional WBO, RBB for driving improvement at underperforming terminals
Repository and publishing MIS relating to Pan India terminals covering usage related KRIs
Track key parameters related to CRM such as % of cash recycled and % of teller deposit migration
Handle critical aspects such as fixing and tracking deposit limits, customer charging, tracking and resolving exceptions impacting usage etc

Improving Visibility & Customer Engaging with marketing for launching campaigns adoption Engaging with marketing for dispatch and deployment of

Marketing collaterals.

Follow up with Branches and ATM team to ensure completion of deployment activities.
Maintaining MIS for marketing collateral management
Driving physical marketing activities centrally
Preparation of training material for branches, regional WBO units etc

CRM Process management Jointly with process & functional units implement process related changes on cash recyclers for improving parameters with respect to usage, customer experience, reconciliation, cash management
& availability to customer

Implement measures and process changes for increasing mix of cash recyclers in overall ATM fleet for the bank

Educational Qualifications & Certifications Key Skills (Required for the role - examples listed below)

(Required for the Role - Examples shared)
-
Graduation: Bachelor's degree / Post
Banking Product & Process Knowledge

Graduate
Planning and Organizing Skills
-
MIS management:

-
Communication

Experience Required:
(Number of years of experience, exposure to particular role to be shared - example below)

Minimum experience in years 2 yrs
Exposure to Banking Products : (preferred)

Major Stakeholders(intra team and cross functional stakeholders, who would need to be interacted with for discharging duties : Examples listed below)