Application and Production Support - Mumbai, India - BNP Paribas
Description
APPLICATION AND PRODUCTION SUPPORT (JOB NUMBER:
ITG000271)
About BNP Paribas Group:
BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost employees.
The Group ranks highly in its three core areas of activity:
Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients.
The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection.
In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.
About BNP Paribas India Solutions:
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach.
India Solutions services three business lines:
Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group.
Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.
About Businessline/Function:
CIB Production
APS (Application Production Support) - Sr Support Analyst ( LAS APS )
- _
Job Title:
Sr Support Analyst
Date:
11/Jul/2023
Department:
Fresh - ITG
Location:
ISPL - MUMBAI
Business Line / Function:
Fresh APS
Reports to:
- (Direct)_
NA
Grade:
(if applicable)
- (Functional)_
Number of Direct Reports:
NA
Directorship / Registration:
NA
Position Purpose
Responsibilities
Direct Responsibilities
- L2 Production support activity using.
- Understanding of Application architecture.
- Daily health check reporting and Active Monitoring.
- Knowledge on monitoring tools such as Geneos will be an added advantage.
- Train other team members and Jr. Resources on functional and technical topics.
- Responsible for Incident/Change/Problem Management.
- Responsible to drive meetings for Support related Activities.
Technical & Behavioral Competencies
Mandatory Skills:
.NET (C#)
SQL (Preferably MS SQL Server)
Good to Have:
UNIX / Java / VB Macro / Service Now
Strong written and verbal communication skills
Good Knowledge on Unix and Oracle, PL/SQL
ITIL Process knowledge
Ability to work in shifts and flexible hours on holidays and weekends in exigency situations
Self-motivated, with strong ability to work both independently and with the team
Strong Analytical skills
Preferred to have
ITIL Certification
Prior Knowledge on Application Production Support
Specific Qualifications (if required)
Graduate in any discipline or Masters in Information Technology
Overall - 6 Years of IT experience of which 3 years minimum should be on Application Production Support in banking Domain
Skills Referential
Behavioural Skills:
(Please select up to 4 skills)
Ability to collaborate / Teamwork
Organizational skills
Communication skills - oral & written
Creativity & Innovation / Problem solving
Transversal Skills:
(Please select up to 5 skills)
Ability to understand, explain and support change
Ability to develop and adapt a process
Analytical Ability
Ability to set up relevant performance indicators
Ability to manage / facilitate a meeting, seminar, committee, training
Education Level:
Bachelor Degree or equivalent
Experience Level
At least 5 years
Other/Specific Qualifications (if required)
NA
Primary Location:
IN-MH-Mumbai
Job Type:
Standard / Permanent
Job:
INFORMATION TECHNOLOGY
Education Level:
Bachelor Degree or equivalent (>= 3 years)
Experience Level:
At least 5 years
Schedule:
Full-time
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