Customer Support Executive - Gurugram, Haryana, India - Hike Education

Hike Education
Hike Education
Verified Company
Gurugram, Haryana, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Completing end to end Targets.

  • Outbound call process (min calls in a day).
  • Fetching out References.
  • Completing 2 hours connected call duration by the day end.
  • Responsible for the student Help/ issues over calls.
  • Grievance handling/ query handling based on the academics and curriculum.
  • Fetching out References and taking feedback from the students.
  • Handling escalations & cancellation of students, working towards retention.
  • Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.


Salary:
₹22, ₹28,000.00 per month


Schedule:

  • Day shift

Ability to Relocate:

  • Gurugram, Haryana: Relocate before starting work (required)

Work Location:
In person
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