Operations Associate - Delhi, India - Trusted Delivery Solutions

Description

We are Trusted Delivery Solutions, an Amazon Delivery Service Partner.

We recruit delivery drivers, oversee the quality metrics of our team, and maintain our own fleet of branded delivery vans.

Our company is seeking an Operations Analyst who can work remotely:

guiding applicants through the recruitment stages, deep-diving into quality metrics to achieve a team score of "Fantastic Plus", and ensuring that fleet issues are addressed in a timely manner by our team on the ground.

See the position description below.

• Communicate with applicants to confirm scheduled interview times, initiate background checks and drug screenings, schedule training, and complete onboarding documentation.
• Confirm and upload background check/drug screen documents/results to the Amazon portal
• Post driver app scores and incomplete training reminders in driver group chat
• Input new employee information into master spreadsheet
• Prepare daily reports with data regarding driver scores, safety metrics, and actual worked hours from prior day's shift
• Submit daily route summaries to scheduled opener
• Track reported fleet issues and communicate with onsite repair team to schedule maintenance
• Roster drivers daily for following day's routes
• Review scorecard metrics, identify areas of concern, and create report of issues for onsite team to provide further coaching to drivers
• Onboard new employees (send group invitations, activate app permissions)
• Other duties as assigned by managers

Requirements:

Bachelors in Business, Economics or related field preferred

Fluency in English (spoken and written)

Stable internet connection

Headset (microphone and speaker)

Laptop

Quiet work area

9 to10-hour shift, 6 days a week.

Beginning 8pm IST (7:30am PDT)


Salary:

CTC - 4.2 lac p.a.


Salary:

₹30, ₹35,000.00 per month


Benefits:

• Flexible schedule
• Work from home

Schedule:

• Night shift
• Weekend availability

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (preferred)

Language:

• Fluent English (required)

Work Location:
One location

Expected Start Date: 26/06/2023