Process Expert - Chennai, India - Barclays

Barclays

Verified Company

Chennai, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Title:
Process Expert

Location:
Chennai

About Barclays
Barclays is a British universal bank. We are diversified by business, by different types of customers and clients, and by geography.

Our businesses include consumer banking and payments operations around the world, as well as a top-tier, full service, global corporate and investment bank, all of which are supported by our service company which provides technology, operations and functional services across the Group.

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards.

Working Flexibly
We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognises and supports ways to balance your personal needs, alongside the professional needs of our business.

Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs.

Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

Hybrid Working

Please discuss the detail of the working pattern options for the role with the hiring manager.

Introduction:

To manage the functions of the unit as per specified service level agreements and to ensure optimal distribution of workload in order to achieve objectives for the unit
Responsible for the coordination of work carried out by the processors/ authorisers and ensure accurate and seamless execution of assigned workflow

What will you be doing?

Establish the most effective and efficient solutions to complex technical issues referred by Advisors and customers
Coordinate / liaise with IT Support on faults and changes, user Ids, etc
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Accountable for ensuring operatives have timely and complete understanding of technical changes and their implications for the customer experience
Accountable for identifying, analysing and resolving/implementing processing issues to prevent reoccurrence, reducing loss to the business
Work with Team Manager and take joint responsibility for the control the workflow to ensure process efficiencies are achieved, team performance is optimised, Service Level Agreement are met by ensuring productivity and accuracy measures are in place
Complete all tasks as outlined in Team Support Specialist Role depending on area of the business.

Examples may include (but not exhaustive of):

Collating of Communication/Process Updates
Real Time Adherence
Attendance Issues
Updating of individual's HR files
Return to Work
To provide support and cover in terms of process management to other Process Experts as required ensuring effective team working across the operation
Responsible for verification and authorisation of entries within signatory limits and nonconformant items/referrals which may be staff prompted or system generated
Accountable for ensuring staff understand and adhere to procedures and quality controls, and that checks are completed as required
Provision of 2way feedback to Team Manager/Operations Manager
Conduct daily huddles to provide process updates and share process scores
Act as a backup Team Manager in his/her absence
Identify areas for improvement. Adds value and improves customer Service
Preparing reconciliation templates and discussing open items with the respective stakeholders for timely clearance.

What we're looking for:

Detailed understanding of the business operational objectives, service standards and compliance requirements
Knowledge of bank and product procedures and policies specifically Regulatory Compliance for products and services
Excellent organisational and planning skills
Strong interpersonal and relationship building skills to ensure Team Managers and/or Operational Manager receive quality service; Needs to be able to build relationships with supporting areas such as process quality
MS Office Suite (Preferably Excel, Word & PowerPoint)
Broad understanding of Back Office Operations structure and staff roles

Education & Experience

25 years of relevant experience
Graduate in any discipline
Experience of Back Office Operations systems and shaping new procedures and exchanging best practice to improve advisors and customer experience

Skills that will help you in the role:

Ability to complete or advise on completion of high volume routine/non-routine tasks and prioritise accordingly
Team Handling and Escalation handling ability
Technic