Customer Care Executive - Gurgaon, India - Global Assure

Description

• Analyze Customer problems and providing solutions using the knowledge based
• Assist less experienced representatives as necessary
• Diagnose customer issues through process of elimation by asking probing questions
• Document issues appropriately based on existing guidelines
• Explain service contract provisions to dissatisfied customers
• Provide easily understood answers adapted to the customers situation
• Adherence to the Standard Operating Procedure and follow the scripts
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
• Ability to use logics and reason to identify the strengths and weakness of alternative solutions.
• A college degree or equivalent
• Proficiency with computers, especially with CRM software and strong typing skills.
• Previous customer service experience, especially in practical industry preferred.
• Strong time management and decisionmaking skills.
• Adhering to all company policies and procedures
• Take responsibility from time to time

• Health insurance
• Provident Fund

• Rotational shift

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (required)

• Higher Secondary(12th Pass) (preferred)

• English (preferred)