Customer Care Executive - Hyderabad, Telangana, India - JVW Technologies

JVW Technologies
JVW Technologies
Verified Company
Hyderabad, Telangana, India

3 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

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Description
We are currently hiring for International Voice Process


Job Location:
Hitech City, Telengana

Experience: 1 year and above


Education:
UG/Grad


Responsibilities:


You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

Have to work efficiently on KPIs and KRAs.

You will also be responsible for closing the fault and complaints within SLA''s. The Query Management team is accountable for the Inbound/Outbound calls support to resolve customer issues.


This role is aligned to our Customer Service Technology Support team which works on providing technical assistance on the use of specific systems, software and infrastructure and in troubleshooting of technical problems.

What are we looking for?

  • Adaptable and flexible Roles and Responsibilities
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

Salary:
₹25, ₹33,000.00 per month


Benefits:


  • Provident Fund

Schedule:

  • Rotational shift
  • US shift

Supplemental pay types:

  • Joining bonus

Ability to commute/relocate:

  • Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
  • International voice process: 1 year (required)
  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Work Location:
In person


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