Customer Support Executive - Coimbatore, India - ICL INTERNATIONAL COURIER

ICL INTERNATIONAL COURIER
ICL INTERNATIONAL COURIER
Verified Company
Coimbatore, India

2 weeks ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Customer Support Executive Duties:


  • Maintain excellent customer satisfaction and review support tickets for appropriate resolution
  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:


  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status
  • Provide workflow assistance
  • Manage all customer issues and requests
  • Develop and improve customer experience
  • Work with IT and Finance teams to resolve customer issues
  • Manage complaints

Requirements And Skills:


  • Bachelor's degree in business, computer science or engineering
  • 2+ years of experience in commercial support
  • Excellent verbal and written communication, analytical and problemsolving skills
  • Strong customer service skills
  • Knowledge of Excel, Word, and PowerPoint

Job Types:
Permanent, Full-time


Salary:
₹20, ₹25,000.00 per month


Benefits:


  • Cell phone reimbursement
  • Health insurance

Schedule:

  • Day shift

Supplemental pay types:

  • Yearly bonus

Ability to commute/relocate:

  • Coimbatore,

Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)


Education:


  • Bachelor's (preferred)

Experience:

- total work: 2 years (preferred)

  • Customer service: 2 years (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

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