Process Practitioner-dlvry Readiness - Noida, India - Ericsson

Ericsson

Verified Company

Noida, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

About this opportunity:

We are now looking for a Change Manager to be part of the BMAS GIT T&O MoF Change Management in Group IT.

The Change Management Function in OC MoF handles the management, control and governance of the IT change management process execution in Ericsson.

The Change Manager chairs the Change Advisory Board (CAB) and Technical Advisory Board (TAB) meetings and has the authority to approve or reject change requests submitted by change requesters post review according to the defined change management process.

To ensure change control, traceability and SOX compliance, the Change Manager has the directive to request for additional information and updates to be made in the Change Requests (CR) from the Change Requester.

Depending on the level of complexity of the change, the Change Manager has the directive to request for further action and information to mitigate the risk of a change with high risk and impact.

What you will do :

Chair Change Advisory Board (CAB) for the coming and past changes.
Evaluating Changes by performing Quality Review. Assess, review and approve/reject requests in accordance with the process and work instruction.
Proactively reviewing incoming changes in IPCC workflow tool to identify complex change situations, major changes of different nature were there could be a risk of collisions
Ensures Change Management process is being adhered to by all suppliers & Changes are coordinated across the entire environment.
Closes the Change request (Emergency Changes) after implementation results have been reviewed. Produces and communicates the Forward Schedule of Changes (FSC)
Manages concerns with high existing and potential business impact. This includes managing change issue end to end with all involved suppliers when required. This includes matters that cannot be resolved by the supplier Change Manager through supplier meetings.
Creates Change Calendar & obtains approval from stakeholders.
Performs validation checks in Configuration Management Database (CMDB) to ensure that the Configuration Items involved in the changes are reflected correctly in eCMDB.
Work with MoF Configuration Management for any discrepancy discovered.
Chair Technical Advisory Boards (TAB) meetings when required.
Engage with stakeholder and suppliers during TAB meetings to ensure change planning including procedure, resources, communication and risk mitigation are considered to secure successful implementation.
Conduct postmortem analysis and drive corrective action for unsuccessful changes that have resulted in major business impact.
Engage with Business SME's to ensure appropriate support from Service management and Delivery management
Identifies improvements and work with the Operations Lead, Global Quality Lead or SME to improve the Change Management process and ways of working.
When requested by the Global Delivery Lead, Operations Manager or Ops Lead, support the SOX GRC monthly controls, monthly check proof of SOX controls sent from responsible IT Delivery Manager, checks done before signoff by process manager.
When requested by the Global Delivery Lead, Operations Manager or Ops Lead, support and participate in regular SOX audits (biyearly) being the change management representative before signoff by process manager.

You will bring :

Education: Bachelor of Information Technology or Engineering

years of experience in IT operations in general and at least 2 years of experience within IT Change management

Knowledge of IT Change management principles, methodologies and tools
Knowledge sharing experience. Able to demonstrable experience in planning and delivering IT Change management activities e.g. training, coaching and presentations.
Excellent English communication skills (both in written and verbal)
Excellent active listening skills. Ability to clearly articulate messages to a variety of audiences
Ability to work multifunctionally in a team and work effectively with people at all levels in an organization, must be a great teammate.
Flexible and adaptable; can handle stressful and ambiguous situations
Problem solving and root cause identification skills
Resilient and tenacious with a propensity to persevere. Ability to deal with stress of competing priorities.
Effective organizational skills. Able to organize, delegate, and leverage resources to accomplish objectives.
Strong analytical skills, strong problemsolving skills, and the ability to logically break down a problem into smaller manageable parts to solve.
Ability to research and create structure Corporate policy awareness
Competence in ITIL service support processes. ITIL V3 or ITIL 4 certified.
Good understanding of other processes (Problem, Incident and Configuration manager)
Technical knowledge in one or more technical domains (Network, Storage, Server) is an advantage.
Should have Knowledge of Business processes, Organization structures,