Service Advisor Automobile Industry - Mumbai, India - Deep HR Services
Description
Job descriptionRoles and Responsibilities
- Greet customers and offer excellent customer service from intake to release of their vehicles
- Determine and diagnose car issues based on customer description and vehicle condition
- Translate customerreported problems to actionable work orders for technicians to complete
- Order necessary parts from suppliers and doublecheck that they are delivered to technicians
- Ensure that automotive work provided to customers meets company quality standards
- Invoice and collect payment from customers for services rendered
- Handle and resolve customer complaints regarding services
- Maintain customer records and enter data into computer databases
Experience
- Minimum 1 years of experience is must.
- minimum Graduate / Diploma in automobile Engineering
Location
- Mumbai
- Required skills:
Good communication skills.
The ability to coach and develop others.
Commercial awareness
Conscientiousness
Perks and Benefits
Salary+ Incentive,
PF,
Role After Sales Service & Repair - Other
Industry Type Automobile
Functional Area Customer Success, Service & Operations
Employment Type Full Time, Permanent
Role Category After Sales Service & Repair
Salary:
₹16, ₹22,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
Experience:
- total work: 1 year (preferred)
Speak with the employer
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