Customer Service Representative - Mumbai, India - Immaculate India

Immaculate India
Immaculate India
Verified Company
Mumbai, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Immaculate India is looking for Customer Service Executives and Sales Executives for International Voice Process for 50+ companies spread across Mumbai and Navi Mumbai


Responsibilities include:


  • Manage large amounts of incoming phone calls
  • Lead Generation
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Qualifications
Proven customer support experience or experience Client Service Representative as a 1+ Year International BPO/CSE experience (Compulsory)

Track record of over-achieving quota Strong phone contact handling skills and active listening

Familiarity with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize, and manage time effectively


Job Types:
Full-time, Fresher


Salary:
₹15, ₹45,000.00 per month


Benefits:


  • Health insurance
  • Provident Fund

Schedule:

  • Day shift
  • Night shift
  • Rotational shift
  • UK shift
  • US shift

Supplemental pay types:

  • Commission pay
  • Overtime pay
  • Performance bonus
  • Quarterly bonus
  • Yearly bonus

Ability to commute/relocate:

  • Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you currently reside in Mumbai or Navi Mumbai?

Education:


  • Higher Secondary(12th Pass) (required)

Experience:


  • Customer service: 1 year (preferred)
  • Sales: 1 year (preferred)

Language:


  • English (required)

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