Isr-vmware/broadcom - Delhi, Delhi, India - Tech Data
Description
Job Summary:
Principal Responsibilities:
- Assist in broadcasting Autodesk communication and followup with partner on assigned tasks for India Region.
- Track, escalate and support costumers' technical issues on Autodesk products and solutions worldwide
- Ensure the right levels of communication with the Autodesk partners and deliver accurate documentation as appropriate
- Ensure the integrity of the information to be made available, for the correct execution of the programs.
- Coordinate with global support team and regional PSM for Learning Partner recruitment, technical tickets & onboarding Sales Training on new product/s and/or technologies.
- Support Learning Partners with respect to Autodesk Software Subscriptions, subscription contract, renewals, license access, and maintenance issues
- Develop adequate expertise to support the Subscription license fulfillment model for Learning Partner Programs
- Works with Sales Support and Sales Operations to provide support where necessary to ensure timely logging in of orders and billing.
- Coordinate the various functions within Tech Data in order to deliver the outcomes agreed in each product plan.
- Assist PSM/BDM in new partner recruitment, enablement, and productivity objectives.
- Maintain service delivery reporting, training documents and service operations
- Manage and maintenance customer database
- Report costumers' products and services
- Adhere to Tech Data policies and compliance requirement.
- Business forecasting and business planning for product groups with PSM.
- Provision of various reports for the purpose of commercial decision making.
Knowledge and Skills:
- Basic technical skills to back the solution building skill sets of respective product / technology
- Basic experience of creating EDM / Mailers with good content (Pictorial & Catchy Words)
- Seeks to build high customers satisfaction (internal and external)
- Renewal Engine Drive with Customers
- Good levels of communication, initiative and teamwork
- Good level of use of Office tools, in particular Excel
- Good level of spoken and written English
- Ease of working in a rapidly changing context and reacting to new challenges
- Knowledge and experience in the use of databases
Experience:
- Minimum 0 to 5 years of experience in handling education services deliver or product support or Autodesk Products
- Understanding of channel business & Ecosystem is added advantage
- Customer Service Support experience is added advantage
- Relevant vendor/product certifications are an added value
Education/Certification:
- University Degree or equivalent
- MBA in Sales & Marketing is preferred
Distinguishing Characteristics:
- Technically oriented to gain expert to master knowledge on products and solutions.
- Exhibits the ability to interface with the outside sales customer
- Excellent planning, customer relationship and partner management skills
- Demonstrates initiative and passion to excel
- Demonstrates high integrity levels
- Flexible to work in Multi-Time zones
- Open to field travel 30%
Competencies:
- Functional/Technical Skills
- Business Acumen
- Problem Solving
- Dealing with Ambiguity
- Planning
- Time Management
- Drive for Results
- Customer Focus
- Developing Direct Reports and Others
What's In It For You?
-
Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
-
Grow Your Career:Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
-
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
-
Diversity, Equity & Inclusion:It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
-
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
-
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
At Tech Data, a TD SYNNEX Company, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion.
If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply.
You may be exactly the person we're looking forMore jobs from Tech Data
-
Bdm - Dell Sns (Hyderabad)
Hyderabad, India - 1 week ago
-
Cloud Solutions Architect
Mumbai, India - 5 hours ago
-
Inside Sales Representative
Bengaluru, India - 4 days ago
-
Po Processing-cisco
Chennai, Tamil Nadu, India - 3 weeks ago
-
Post Sales
Mumbai, India - 2 weeks ago
-
Sales Enablement Specalist
Mumbai, India - 5 hours ago