Office Executive - Bengaluru, India - Cynosure Corporate Solutions
Description
We are looking for a Support Specialist to assist our customers with technical problems when using our products and services.
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
- Update our internal databases with information about technical issues and useful discussions with customers
- Monitor customer complaints on social media and reach out to provide assistance
- Share feature requests and effective workarounds with team members
- Inform customers about new features and functionalities
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams
Job Types:
Full-time, Regular / Permanent, Fresher
Schedule:
- Day shift
- Monday to Friday
Speak with the employer
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