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Customer Experience Manager
1 week ago
Angaaraaa Jaipur, IndiaIndustry: Internet/Ecommerce · Designation: Quality Assurance & Improvement Manager · This role will require you to: · Monetoring Chats and Providing Feedbacks and scope of improvement. · Champion opportunities to consistently improve the experience · Create standards in accordan ...
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Customer Experience Executive
5 hours ago
Equiniti Jaipur, India Full timeManagement Level · ICustomer Experience Executive · Team : CEC - US Reports to: Team Leader · Role · To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting custom ...
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Customer experience and sales manager
1 week ago
Angaraa Jaipur, Indiawe are hiring for luxury jewellery brand, Experience in international market is mandatory. · This role will require you to: · 1. Be customer-obsessed and build trust through your conversations · 2. Champion opportunities to consistently improve the Angara experience · 3. Drive ...
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Customer Service Representative
2 days ago
Teleperformance Jaipur, IndiaTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutio ...
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CRM Executive
2 days ago
SK Software Jaipur, India**Key Responsibilities**: · Order Processing: Handle customer orders received through various channels, such as the · information is captured and entered into the system. · Customer Support: Serve as the main point of contact for customers, addressing inquiries, · resolving issue ...
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Customer Care Executive
1 week ago
Bravura Packers Jaipur, Rajasthan, IndiaAs a Customer Relationship Executive at Bravura Packers, you will play a pivotal role in managing and enhancing relationships with our valued customers. You will be responsible for ensuring a positive customer experience, addressing inquiries, resolving issues, and fostering long ...
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Customer Service Representative
23 hours ago
Teleperformance Jaipur, Rajasthan, IndiaTeleperformance is the worldwide leader in outsourced omnichannel customer experience management. Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutio ...
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Customer Care Representative
2 hours ago
Laxmi Enterprises Jaipur, Rajasthan, IndiaAs a Customer Care Representative at Laxmi enterprises, you will be an integral part of our customer support team. Your primary responsibility will be to handle incoming calls from customers, providing them with updates on their orders, addressing inquiries, and ensuring a seamle ...
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Customer Care Caller
1 week ago
Sore Map limited Jaipur, IndiaSore Map limited is looking for a dedicated Customer Care Caller to join our talented team. In this role, you will be the main point of contact for customers who need assistance with our information technology and services. You'll be responsible for taking inbound calls and answe ...
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Guest Relation Executive
1 week ago
PUNO - The Adventure Park Jaipur, India**Employment Type** · Fulltime · **Seniority Level** · Entry-Level · **Work Experience (in years)** · 0 - 1 Years in guest relationship · **Education** · Any graduate · **Must Have** · - Exceptional ability to communicate and foster positive business relationships · - Proven abil ...
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Voice Chat Process
1 week ago
Sore Map limited Jaipur, India**Responsibilities**: · - Provide customer support through voice chat, handling customer inquiries and complaints with the highest level of professionalism and courtesy · - Handle high volumes of customer inquiries and resolve problems expeditiously · - Build rapport with custome ...
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Customer Support Executive
4 days ago
Aniar placement services Jaipur, IndiaResponsibilities: · Provide accurate and efficient solutions to customer issues by actively listening and understanding their concerns. · Troubleshoot technical problems and guide customers through appropriate solutions. · Collaborate with other team members to resolve complex cu ...
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Online Sales Associate
2 hours ago
ABS Business Services Jaipur, Rajasthan, IndiaEnsure a high level of customer satisfaction and explore upsell and cross-sell opportunities within the existing customer base to maximize revenue. · - Resolve customer inquiries and requests promptly, ensuring strong customer satisfaction. · - Offer necessary consultations to cu ...
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Sales
23 hours ago
Morni Fashions Jaipur, Rajasthan, IndiaAs an Online Sales person who is experienced in garment industry, you will be responsible for managing customer inquiries, providing timely updates, and maintaining accurate records of interactions. Your primary responsibilities will include: · - Responding to customer queries vi ...
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Customer Care Executive
1 week ago
Teleperformance Jaipur, Rajasthan, IndiaAll customer service executives function with a prime responsibility to build a positive company image and offer dedicated customer satisfaction. Here are the typical duties of a customer service employee: · - conducting customer satisfaction surveys to understand what areas of t ...
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Customer Service Representative
23 hours ago
Glorious HR Services Jaipur, Rajasthan, IndiaThis is a full-time on-site role for a Customer Service Representative located in Jaipur. The Customer Service Representative will be responsible for providing outstanding customer support, fostering positive customer experiences, and ensuring customer satisfaction. Other day-to- ...
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German & English Speaker-csm Full-time
3 days ago
HyreFox Consultants Jaipur, Rajasthan, India Full time**Description**: · We require an experienced Customer Service person to join our dynamic international team. As a customer service representative, you will be the face and voice of the company. You will provide information about our products and services, take orders, and respond ...
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Customer Support Associate
5 days ago
Pratapsons Jaipur, Rajasthan, IndiaJob Title: Customer Service Representative - E-commerce · **Responsibilities**: · 1. Respond promptly to customer inquiries and resolve issues related to e-commerce queries via WhatsApp and phone. · 2. Provide accurate product information, order status, and assistance with naviga ...
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Customer Care Executive
4 days ago
Entity Digital Sports Pvt. Ltd. Jaipur, Rajasthan, India**Responsibilities**: · - Respond promptly and professionally to customer inquiries, complaints, and requests for assistance. · - Provide accurate information about products, services, pricing, promotions, and company policies. · - Assist customers with order placement, tracking, ...
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Retail Customer Relationship Executive
4 days ago
AARI TARI FASHIONS PVT LTD Jaipur, Rajasthan, India**Retail Customer Service Job Description** · We are looking for a skilled CRE to join at our retail store. You will be asked to greet our customers as they enter the store and direct them to the products they're looking for. · To succeed in this role, you will need to have a pos ...
Others Head of Customer Experiences - Jaipur, India - timesjobs
Description
Head of Customer ExperiencesWelcome to Thrillophilia 7 Million users come every month to plan their trips on Thrillophilia . We are your one stop solution to book your tours, activities, staycations and much more.
Responsibilities -Foster a healthy, motivated, and collaborative culture while developing internal staff in their professional growth
Manage the Support team and be responsible for driving day-to-day Support Operations including shift operations, scheduling, training, and ensuring adequate 24x7x365 support coverage
Perform and own all aspects of the Support operations management including Hiring, Training and Professional Development of the Customer Support Engineers and driving the customer escalations to a logical closure with higher CSAT/NPS scores.
Help define a support process that will allow our support team to scale with the companyClosely align with other leaders in the organization and execute on OKR s (objectives and metrics) to measure the overall team s success
Help define and put in practice standard operating principles for the Support Team
Develop and execute on strategy for continuous improvement of our Support Team SLAs
Manage the interactions between Support, Sales, Operations and Development on customer issues/feedback
Produce reports that demonstrate team effectiveness to Engineering, Product, and Leadership teams
Requirements - Lead through example
Complete ownership of customer issues
Demonstrated success in leading teams and individual contributors
Experience in growing the team by participating in the recruiting process
Hands-on with excel and data-driven
Experienced in managing customer escalations across organizations
Strong sense of empathy for our customers
Ability to stay calm in a fast-paced, growing environment
Exceptional communicator