B2b Sales Advisor - Gurugram, Haryana, India - Brimming Grace Capital Pvt Ltd

Brimming Grace Capital Pvt Ltd
Brimming Grace Capital Pvt Ltd
Verified Company
Gurugram, Haryana, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Chat Sense is looking for a Tele Sales Specialist (TSS) to help customers get started using our cloud services and exceed expectations in deriving value from our solutions.

This TSS will understand the customer s environment, be in sync with the customer s goals and create a plan to achieve those goals.


Evaluation Criteria

  • At least 1 years experience.
  • Experience in implementation of SaaS products is a big plus or working experience in these products
  • Basic understanding of the technology stack
  • Ability to learn and understand the SAAS products
  • Fast learner and can pick up new technologies
  • Good communication skills and written skills must have
  • Willing to work in different shifts as per business requirements.
  • Capable of working on a crossfunctional team to solve business tech problems
  • Understand the customer requirements and passion to provide solutions
  • Soft skills to interact with customers over the phone or video call

Responsibilities

  • Be the prime contact for customers during project implementations and display a high sense of urgency and ownership during customer interactions.
  • Extremely strong in relationship building/management with clients as well as internal stakeholders (Sales, Presales, Customer Success, Product, Engineering, Marketplace and Support).
  • Be responsible for all technical and nontechnical aspects of project implementation and coordination, right from kickoff to Go-Live, including scoping and change request management along with the CSM and Content Creation Team.
  • Work closely with project sponsors and stakeholders (internal external) in defining project goals, requirements, project planning, tracking and delivering the project(s) in a timely manner/agreed time frames.
  • Conduct prekickoff meetings with sales/presales and CS and Content and kickoff meetings with customers, to establish and communicate project plans, milestones, goals, and associated processes and hence set the right expectations with customers.
  • Work with CSM to lead the development and implementation of a coordinated set of plans and programs for all phases to meet the goals and priorities of the projects.
  • Participate in establishing practices, templates with CSM/AM (Statement Of Work (SoW), Project plans, trackers), policies, tools and partnerships to expand and mature these capabilities for the organization
  • Ensure the prime objective of delivering moments of wow to our customers is always met.
  • Work with CSM to establish and manage communication, escalation, and risk management plans.
  • Monitor and track project progress and work efforts daily, and report project status to CSM, senior management and other stakeholders. This role includes working on multiple projects at a time.
  • Coordinate with customer, CSM and internal teams to develop work/change when needed due to changes in scope, schedules, and dependencies.
  • Communicate clearly with management, customers, sales, and developers to ensure business requirements are translated accurately for implementation.
  • Recommend product enhancements and new product opportunities to the Product Management team. Should also check with the product team as per the timelines committed by them.
  • Work closely with presales/sales and implementation services to help estimate customer engagements and keep them updated on latest changes in process.
  • Work with Engineering Team for custom app/integration work for customer engagements.
  • Work closely with Customer Success Manager (CSM) to ensure proper handover after Go-Live is done.
  • Take on other assigned responsibilities as required.
  • Be a trusted advisor to the customers and have a growth mindset

Salary:
₹10, ₹29,604.03 per month


Shift:

  • Day shift

Supplemental pay types:

  • Performance bonus

Travel requirement:

  • No travel

Education:


  • Bachelor's (preferred)

Experience:


  • Outbound sales: 1 year (preferred)

Language:


  • English (required)

Ability to Relocate:

  • Gurgaon, Haryana: Relocate before starting work (required)

Work Location:
In person

Expected Start Date: 01/03/2024
More jobs from Brimming Grace Capital Pvt Ltd
See all jobs of Brimming Grace Capital Pvt Ltd