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    Mgr, Segment Mgmt - Mumbai, India - Standard Chartered Bank

    Standard Chartered Bank
    Standard Chartered Bank Mumbai, India

    Found in: Talent IN C2 - 4 days ago

    Standard Chartered Bank background
    Full time
    Description

    RESPONSIBILITIES

  • Ensure compliance with internal and external guidelines and ensure minimal audit findings.
  • Review of NR client transactions to establish and confirm adherence to various governing policies include the cross- border guidelines.
  • Point of contact for NR team, branches and Ops unit for policies and guidelines.
  • Find ways to improve operations efficiencies and cost save measures
  • Point of contact for process change, engagement with PDU, compliance and other stake holders to ensure process simplifcations
  • Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
  • Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations.
  • Lead and support implementation of process improvement and simplification initiatives for the NR Business Unit.
  • Ensure risks issues identified are resolved in an appropriate and timely manner.
  • Identify gaps and arrange training on process improvements and policies for NR service.

    • Strategy

  • Ensuring internal and external compliance on NR operations, handling NR client escalations and leading the service agenda across NR channels involving process improvements and re-engineering

    • Business

  • NR Business

    • Processes

  • NR Service and Processes

    • People & Talent

  • Must be a graduate. MBA's would be an advantage
  • Ability to identify, monitor and resolve issues.
  • Strong process orientation.
  • Ability to influence outcome and manage conflict situations
  • Knowledge of Bank TP and other systems
  • Knowledge of NR processes, policies, and related guideline mandatory.
  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles:
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

    • Risk Management

  • Ensure compliance with internal and external guidelines and ensure minimal audit findings.
  • Find ways to improve operations efficiencies and cost save measures
  • Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
  • Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations

    • Governance

  • Ensure compliance with internal and external guidelines and ensure minimal audit findings.
  • Find ways to improve operations efficiencies and cost save measures
  • Ensure high level accuracy on transaction processing within standard turnaround time to ensure client satisfaction.
  • Ensure adherence to laid down processes, facilitate first time resolution, minimise rejections and client escalations

    • Regulatory & Business Conduct

  • Display exemplary conduct and live by the Group's Values and Code of Conduct.
  • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
  • Lead to achieve the outcomes set out in the Bank's Conduct Principles
  • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

    • Key Stakeholders

  • NR Segment/ Wealth Management Unit
  • Operations units
  • Control functions

    • Other Responsibilities

  • Embed Here for good and Group's brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

    • Our Ideal Candidate

  • Must be a graduate. MBA's would be an advantage
  • Ability to identify, monitor and resolve issues.
  • Strong process orientation.
  • Ability to influence outcome and manage conflict situations
  • Knowledge of Bank TP and other systems
  • Knowledge of NR processes, policies, and related guideline mandatory.

    • Role Specific Technical Competencies

  • Process orientation
  • Influence outcome and manage conflict situations
  • Knowledge of NR processes, policies, and related guideline mandatory
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