Customer Care Executive - New Delhi, India - AKUM ORGANIC

AKUM ORGANIC
AKUM ORGANIC
Verified Company
New Delhi, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description
Maintain excellent customer satisfaction and review support tickets for appropriate resolution

  • Provide customer support through phone and chat
  • Work with other departments to resolve customer issues in a timely manner
  • Serve as a point of contact for customer support and complaints
  • Proactively identify, investigate, and resolve recurring customer support issues
  • Maintain appropriate documentation and records of customer interactions
  • Maintain appropriate files regarding each customer interaction
  • Proactively gather and utilize customer feedback and suggestions
  • Review customer satisfaction reports to ensure customers are satisfied with the support they receive
  • Contribute to the development of future customer support processes
  • Communicate effectively with peers and managers
  • Communicate to customers during outbound phone calls
  • Verifies customer requests are accurate and consistent

Customer Support Executive Responsibilities:


  • Answer inbound customer calls
  • Handle renewals and cancellations
  • Provide account information and status

Salary:
₹14, ₹22,000.00 per month


Benefits:


  • Flexible schedule

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:


  • Higher Secondary(12th Pass) (preferred)

Experience:


  • Technical support: 1 year (preferred)
- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:


  • Hindi (preferred)
  • English (preferred)

Ability to Commute:

  • New Delhi, Delhi (preferred)

Ability to Relocate:

  • New Delhi, Delhi: Relocate before starting work (preferred)

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