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    Operations Manager - Nagpur, India - Hexaware Technologies

    hexaware technologies background
    Upper Management / Consulting
    Description

    Job Specifications – Operations Manager

    Qualification: Graduates from any stream

    Salary - Up to 11 LPA (depending on skills, experience & interview)

    Desirable:

    • 5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers.
    • 5 year of work experience in an International/Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager
    • experience in managing excellent customer centricity is desired

    Experience

    • of 2 years as an Operations Manager
    • to be high on responsibility and ownership
    • have managed multiple processes and ensured delivery within timelines
    • ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
    • experience with telephony and workforce management software programs
    • required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model
    • have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
    • demonstration of ability to work with diverse team members and manage multiple and competing priorities
    • commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization

    Soft Skills:

    • express excellent leadership qualities and spearhead the team.
    • English verbal communication skills enabling client expectation management

    Others

    • / Partner / Client First Attitude
    • that a smooth relationship is maintained between the company and the client
    • the client on the happenings at Hexaware BPS whenever necessary
    • the data requested by the client in appropriate timings
    • business benefits to the clients
    • governance mechanism and adherence
    • smooth transitions /migrations wherever there is
    • company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
    • Hexaware culture by role modeling behaviors
    • a work environment that nurtures and supports diversity and has an inclusive work culture
    • productive work relationships are established with all relevant internal functions
    • data confidentiality, integrity and protection of company's intellectual property

    Mandatory:

    • to company policies, rules and regulations
    • follow quality processes thoroughly using checklist standards.
    • for complying with all QMS and ISMS Policies and procedures

    Interested candidates can share CV to


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