- 5-8 year of work experience in an International/Domestic Premium segment Voice/Chat Program from premium contact centers.
- 5 year of work experience in an International/Domestic Premium segment Voice/Chat Program, with minimum of 2 years as an Assistant Manager
- experience in managing excellent customer centricity is desired
- of 2 years as an Operations Manager
- to be high on responsibility and ownership
- have managed multiple processes and ensured delivery within timelines
- ability to understand staffing, process efficiencies, and goal achievement while managing contact center cost
- experience with telephony and workforce management software programs
- required with inbound/outbound contacts and back office preferred - experience integrating multiple channels into a service model
- have exhibited excellent problem solving, critical thinking and communication skills, a detail-oriented personality, and a collaborative spirit;
- demonstration of ability to work with diverse team members and manage multiple and competing priorities
- commitment to being attentive, persistent, and flexible. Also protective of the integrity and purpose of our organization
- express excellent leadership qualities and spearhead the team.
- English verbal communication skills enabling client expectation management
- / Partner / Client First Attitude
- that a smooth relationship is maintained between the company and the client
- the client on the happenings at Hexaware BPS whenever necessary
- the data requested by the client in appropriate timings
- business benefits to the clients
- governance mechanism and adherence
- smooth transitions /migrations wherever there is
- company vision, mission, and goals. Ensure complete alignment of the functional / service line teams to overall company objectives.
- Hexaware culture by role modeling behaviors
- a work environment that nurtures and supports diversity and has an inclusive work culture
- productive work relationships are established with all relevant internal functions
- data confidentiality, integrity and protection of company's intellectual property
- to company policies, rules and regulations
- follow quality processes thoroughly using checklist standards.
- for complying with all QMS and ISMS Policies and procedures
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Operations Manager - Nagpur, India - Hexaware Technologies
Description
Job Specifications – Operations Manager
Qualification: Graduates from any stream
Salary - Up to 11 LPA (depending on skills, experience & interview)
Desirable:
Experience
Soft Skills:
Others
Mandatory:
Interested candidates can share CV to