Helpdesk Associate - Bengaluru, India - Hashmap

Hashmap

Verified Company

Bengaluru, India

1 week ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

In these roles you will be responsible for:
Record, Update and Escalate Support issues to the next level in a timely manner.

Support all IT onboarding activities for end-users

Work with our internal IT Teams on system testing, integration and maintenance.
Engage in discovery of new IT business tools, to support our business users as well as our internal IT Team.

Seek, Suggest, Evaluate and implement process and Technology improvements.

Willing to learn & grow in other IT Business areas

Requirements for this role include:
Excellent English written and verbal communication skills. - Exceptional customer service skills. - Great Team player - Great communication skills, comfortable working with various stakeholders - Strong troubleshooting skills, bug finding, and resolution - Ability to work independently within a diverse global team - IT software and hardware troubleshooting knowledge and skills (Win 10, MacOS, iOS, Android, Google Suite and Microsoft Environment)