Jobs
>
Bengaluru

    Senior Director, Technical Solutions - Bengaluru, India - Databricks

    Databricks
    Databricks Bengaluru, India

    5 hours ago

    Default job background
    Description

    Databricks is looking for a Senior Director –Technical Solutions & Support to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Director –Technical Solutions & Support, India is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers. The India Support Director will oversee all Support operations during Asia Pacific business hours and will be responsible for running a 24x7 team out of our Bangalore, India office.

    Impact you will have:

  • Build and manage a 24x7 regional team of Technical Solution Engineers based out of Bangalore.
  • Provide coaching and mentorship to regional support managers.
  • Identify and implement process improvements to meet or exceed regional performance KPIs.
  • Establish training plans and subject matter expertise within the team.
  • Drive support escalations during Asia Pacific business hours and establish cross-functional collaboration to manage and resolve issues.
  • Be a player-coach and provide technical leadership to the regional support team.
  • Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform.
  • Define quarterly goals and track them to completion to drive team growth and personal development.
  • Scale the organization by developing processes and guidelines that promote operational efficiency
  • Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues.
  • Participate in weekend on-call rotations for support escalations.
  • Perform risk assessments and be a hands-on leader

    • What we are looking for:

  • Should have been a manager's manager for at least 2 years
  • Min 15 year of experience in IT Industry - SaaS Support, building, testing, and maintaining
  • Experienced in leading a team of at least 50+ employees
  • Proven experience working with Cloud native applications / SaaS (AWS, Azure, GCP), or Big Data platforms in a technical capacity.
  • Proven experience working with Big Data (Platform, Kafka, Hadoop), Cloud (AWS, Azure, GCP), or Data Science platforms in a technical capacity.
  • Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers.
  • Excellent analytical and troubleshooting skills.
  • Excellent customer facing, verbal and written communication skills
  • A team-oriented attitude and a high degree of comfort working in a startup environment.
  • BE/B.Tech/MS in Computer Science or other equivalent technology required
  • SmartBear

    Technical Solutions Architect

    6 days ago

    SmartBear Bengaluru, India

    What you'll get to do: · Collaborate with the Sales and Success teams on discovery calls, demos, and POC execution · Evangelize new product features & provide customer feedback to our product team · Guide prospects and customers on how to best integrate with new or underutilized ...

  • Cyitechsearch

    Technical/Solution Architect

    1 week ago

    Cyitechsearch Bengaluru, India

    About the Role : · We are seeking a highly motivated and experienced Technical Solution Architect or Manager of Technology to join our growing team. · In this leadership role, you will play a key part in driving the technical vision and strategy for our organization. · You will l ...

  • Arista Networks

    Technical Solutions Engineer

    5 days ago

    Arista Networks Bengaluru, India

    Arista Networks pioneered software-driven, cognitive cloud networking for large-scale · datacenter and campus environments. Arista's award-winning platforms, ranging in · Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and · resilience. Arista ha ...

  • Arista Networks

    Technical Solutions Engineer

    5 days ago

    Arista Networks Bengaluru, India

    Company Description · Arista Networks pioneered software-driven, cognitive cloud networking for large-scale · datacenter and campus environments. Arista's award-winning platforms, ranging in · Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and · ...

  • Prodapt

    Technical Solution Architect

    5 days ago

    Prodapt Bengaluru, India

    Job Role/Title : Technical Solution Architect - Service Now · Experience : 8+ · Location : : · The Technical Architect is a key position that reports to the Principal Architect in the IT-Ops department at Prodapt. The role is responsible for designing business processes as per cu ...

  • Resource Tree Global Services

    Technical Solution Architect

    4 days ago

    Resource Tree Global Services Hyderabad/Bangalore, India permanent

    Location : : 12-15 years · Job Description : · - Be Creating and designing Open source (python, SPA frameworks (Django, tornado, flask, fastapi), SQL/NoSQL, etc) and scalable architectures with best practices · - Hands-on Full stack development experience with exposure of fronten ...

  • Cashfree

    Technical Solution Engineer

    4 days ago

    Cashfree Bangalore, India permanent

    About us: · Cashfree is a leading payment and API banking solutions company. We provide full-stack payment solutions enabling businesses in India to collect payments and make payouts via all available methods with simple integration. Cashfree's offerings include an advanced and e ...

  • SmartBear

    Technical Solutions Architect

    22 hours ago

    SmartBear Bengaluru, India

    · Think Bigger. Build Smarter. Create Great Software. SmartBear helps the world's most recognized companies develop the world's best applications. SmartBear has played a role in the ride you ordered, the banking app you use, the item you posted for auction, or that flight you ...

  • Barracuda

    Technical Solutions Engineer

    1 day ago

    Barracuda Bengaluru, India

    Job ID: · Come Join Our Passionate Team At Barracuda, we make the world a safer place. We believe every business deserves access to cloud-enabled, enterprise-grade security solutions that are easy to buy, deploy, & use. We protect email, networks, data and applications with inno ...

  • Uniphore

    Sr. Technical Solutions Engineer

    1 week ago

    Uniphore Bengaluru, India Full time /

    Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments. Uniphore infuses AI into every part of the ...

  • Databricks

    Technical Solutions Engineer- Apache Spark

    1 week ago

    Databricks Bengaluru, India

    DiscoverCustomersPartners · Databricks PlatformIntegrations and DataPricingOpen Source · Databricks for IndustriesCross Industry SolutionsMigration & DeploymentSolution Accelerators · Training and CertificationEventsBlog and PodcastsGet HelpDive Deep · CompanyCareersPressSecurity ...

  • Databricks

    Technical Solutions Engineer- Apache Spark

    5 hours ago

    Databricks Bengaluru, India

    CSQ125R2 · Mission · As a Technical Solutions Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and engi ...

  • Arista

    Networks - Technical Solution Engineer - DevOps Platform

    5 days ago

    Arista Bengaluru, India

    Company Description : · Arista Networks pioneered software-driven, cognitive cloud networking for large-scale datacenter and campus environments. · Arista's award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and r ...

  • Oracle

    Principal Member of Technical Staff/Solutions Architect

    1 week ago

    Oracle Bengaluru, India Regular Employee

    Oracle Cloud Infrastructure (OCI) is a pioneering force in cloud technology, merging the agility of startups with the robustness of an enterprise software leader. Within OCI, the Oracle Generative AI Service team spearheads innovative solutions at the convergence of artificial in ...

  • Databricks

    Sr Technical Solutions Engineer- Apache Spark

    5 hours ago

    Databricks Bengaluru, India

    CSQ125R2 · Mission · As a Sr Technical Solutions Engineer you will help our customers to be successful with the Databricks Data Intelligence platform by resolving important technical customer escalations and the support team. You will be the technical bridge between support and e ...

  • Oracle

    Azure .NET Solution Architect

    3 days ago

    Oracle Bengaluru, India

    Deployment Maintenance Automation via Infrastructure-As-Code in Ansible and/or Chef · - Worked on hosting solutions such as private/public cloud IaaS, PaaS and SaaS platforms Knowledge in one or more of the following Office 365, Azure, Azure AD, Claim Based authentication MFA, Kn ...

  • PradeepIT Consulting Services

    Solution Architect

    1 week ago

    PradeepIT Consulting Services Bengaluru, Karnataka, India

    **About the job Solution Architect**: · **Job Description**: · Responsible for designing & overseeing the technical solutions being built. Play a crucial role in shaping the architecture, ensuring scalability, performance, security & overall effectiveness of the solutions. · **Re ...

  • LTIMindtree

    Associate Principal

    6 days ago

    LTIMindtree Bengaluru, Karnataka, India

    **Job Req Id**:1272285 · Requested by: Mohan · - Solution Architecture: · - Philips is looking for a Solution Architect for one its upcoming Program (HCP / HCO / Third Party Engagement). · - As a Solution Architect, will play a pivotal role in the success of: · - Supporting Busin ...

  • Kyndryl Solutions Private Limited

    Cta(Customer Technology Advisor)

    1 day ago

    Kyndryl Solutions Private Limited Bengaluru, India

    **Why Kyndryl** · Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? · We are always moving forward - always pushing ourselve ...

  • Sai Digital

    Java/hybris Solution Architect

    1 week ago

    Sai Digital Bangalore City, Bengaluru, Karnataka, India

    **Key responsibilities**: · By working closely with our clients you'll assume functional roles to understand all the technical requirements to meet all the requirements. As a Solution Architect you either will be dedicated to · a single project full-time or shared between two pro ...