Accounts Payable - Gurgaon, India - Big Fish Games, Inc.
1 week ago
Description
Job Posting Title:
Accounts Payable
Summary:
Accounts Payable
What You'll Do:
- Fully competent in all Accounts Payable processes to handle level 1 queries.
- Significant experience in using Service Now ticketing system.
- Highly customer focused with impeccable customer relationship skills.
- Take ownership of escalated tickets and triage tickets if needed to level 2 support.
- Perform ticket quality assessment and remediation where required on eligible tickets that do not meet SLA Catalogue requirements
- Regularly analyse trends in SNOW ticket enquiries with a view to improving the overall effectiveness of services and system configurations.
- Monitor the AP team's adherence to process. Ensure all AP team members globally adhere to processes and SLAs.
- Concur system admin support and maintenance
- Ensure all AP documentation is up to date. Draft templates, forms and artifacts for end users.
- Support with ongoing projects as required.
- Support running AP run forums, trainings and education on AP processes to the business.
- Constantly seek feedback through monitoring of trends and provide insights into process improvements.
- Work with other teams to support process improvements.
- Drive further global process alignment across the AP teams.
- Maintenance of AP Sharepoint where required.
- Engage with IT on integration issues and enhancements
- Work with robotics and BI to support improvements to process
- Manage UAR globally.
What We're Looking For:
MBA. B.Com
Why Aristocrat?:
Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games.
We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games.
And while we focus on fun, we never forget our responsibilities.We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability.
We're a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.
- World Leader in Gaming Entertainment
- Robust benefits package
- Global career opportunities
Our Values:
- All about the Player
- Talent Unleashed
- Collective Brilliance
- Good Business Good Citizen
The US based roles may require registration with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.
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