Guest Service Executive - Hyderabad, India - Mercure Hyderabad KCP

Mercure Hyderabad KCP

Verified Company

Hyderabad, India

2 weeks ago

Posted by:

Deepika Kaur

beBee Recuiter

Description

Job Description

As one of the first points of contact for our guests, our exceptional team of Guest Service Agents and Guest Experience Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

You will be required to regularly refresh yourself with the Hotel's facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Duties & Responsibilities:

These are active front of house positions involving:

Guest Service Agents:

Providing a high level of customer service
Recognising and welcoming regular guests
Providing a personalised service and experience for our guests
Perform accurate and efficient guest checkin and check

- out

Update and maintain accurate guest details
Assist with reservation inquiries
Effectively liaise with other departments to ensure required tasks are completed
Maintain good communication and work relationships in all hotel areas

Guest Experience Agents:

Daily liaison and welcoming guests into the VIP lounge, checking in, building profiles for our guests
Proactively respond to guest priorities and requests
Enhancing and building the Guest Experience department in conjunction with the Guest Experience Manager
Update operational departments daily with WIP movements and special requirements for our VIP and Loyalty members
Assisting the Guest Experience Manager with team projects

Maintaining strong relationships with all departments is essential in this role, updating them daily with VIP movements and special requirements to ensure all needs/ requirements are met.

You will be a strong point of contact for our guests during their stay as the relationships you build will create bond with our guests that they will not find anywhere else.

Qualifications:

Previous experience in a Front Office or Reservations role
Opera Property Management System experience (highly regarded)
Ability to multitask whilst ensuring exceptional attention to detail
Exceptional communication and customer service skills
Outstanding passion to deliver excellent guest service
Ability to multitask and accept fluidity in your role whilst ensuring exceptional attention to detail
High level of creativity and artistry with local knowledge
Flexibility to work various shifts including weekends, nights and public holidays
Immaculate presentation and grooming standards