Customer Support International Voice Process - Pune, Maharashtra, India - Genesis HR Services

Genesis HR Services
Genesis HR Services
Verified Company
Pune, Maharashtra, India

1 week ago

Deepika Kaur

Posted by:

Deepika Kaur

beBee Recuiter
Description

Role Information
Senior Process Executive


Position Summary


Provide advance level customer service, service restoration, fulfillment of service request and advice to users ensuring maximum availability, performance and utilization of knowledge and information systems.

Provide inputs for Problem management by leveraging best effort method for issue resolution through cross functional coordination and support team lead in training, reviews and escalation handling

Own and provide recommendations for knowledge management by periodically reviewing knowledge articles and their usage. Classifying public, private, obsolete and restricted knowledge articles.


Supports the SME in identifying and developing training needs and contents, reviews and escalation with the objective to meet the SLA targets for the specific process within guidelines, policies and norms of Infosys.

Supports the Customer Service agents by handling escalated tickets and coach them to improve their user handling skills


Required skill set

  • Good analytical ability and excellent communication skills
  • An eye for detail to determine the root cause of an issue, to identify methods to avoid repeat contacts
  • Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
Displays superb customer service skills and capabilities


Education and other requirement

  • Minimum experience of 1 year with relevant experience in Customer Service
  • Graduate
  • Willingness to work in rotational shifts
  • Work from office
  • Pune
  • Both side cab facility

Salary:
Up to ₹25,000.00 per month


Benefits:


  • Health insurance
  • Leave encashment
  • Life insurance

Schedule:

  • Rotational shift
  • US shift

Supplemental pay types:

  • Shift allowance
  • Yearly bonus

Education:


  • Bachelor's (required)

Experience:

- total work: 1 year (preferred)


Language:


  • English (required)

Work Location:
In person
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