Customer Service Assistant - Chennai, India - backtoroots
1 week ago
Description
Job briefWe are looking for a customer-oriented service representative.
A Customer Service Representative, or CSR, will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
They are confident at troubleshooting and investigate if they don't have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.Responsibilities:
Customer Service Responsibilities list:
Manage large amounts of incoming phone calls,
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements and skills
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Bachelor degree with strong English speaking and writing capabilities
Salary:
₹15, ₹20,000.00 per month
Ability to commute/relocate:
Chennai, Tamil Nadu:
Reliably commute or planning to relocate before starting work (required)
Education:
Higher Secondary(12th Pass) (preferred)
Experience:
total work: 1 year (preferred)
Customer service: 1 year (preferred)
Language:
English (preferred)
Hindi (preferred)
Work Location:
In person
*Speak with the employer*
Salary: ₹15, ₹20,000.00 per month
Schedule:
- Day shift
Education:
- Higher Secondary(12th Pass) (preferred)
Experience:
total work: 1 year (preferred)
Customer service: 1 year (preferred)
Language:
- English (preferred)
- Hindi (preferred)
Ability to Commute:
- Chennai, Tamil Nadu (preferred)
Ability to Relocate:
- Chennai, Tamil Nadu:
Speak with the employer
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