Onboarding/customer Support Representative - Bengaluru, India - Absird Financial Pvt. Ltd.

Description

Job Overview:
We are looking for a Customer support associate for our organization. Kindly go through the JD below and share your resume with the following details.


Job Purpose:

• To Give our customers the best experience and quick resolution.

You will be responsible for professional and timely resolution of our customers queries and feedbacks.


Key role and responsibilities:
A customer service associate support customer by providing helpful information and answering query of the customers.

Response promptly and professionally to incoming customer queries by call or chats.

Maintain an updated knowledge of the organisation's products, services.

Documents customer interaction query and feedback on calls and chats.

Explain simply and clearly in response to customer questions and check customer

understanding and acceptance.

Establish and maintain good rapport with customers by using positive language and

anticipating their query and feedback

Strong command of written and verbal English & Hindi

Ability to explain complex query in a clear and simple manner to the customers.

Meet your performance metrics i.e. C-sat score, AHT, Productivity, Quality score, schedule adherence.

Experience and Requirement for this job role.

in Chat/call (Inbound/outbound)Process

• Excellent communication skills

- written and verbal for Hindi and English

language.

• Experienced working under Domestic BPO
• Immediate joiners are preferred
• Native language should be Hindi.
• Payment and Fintech experience will be preferred.

Job Types:
Full-time, Regular / Permanent


Salary:
₹20, ₹35,000.00 per month


Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Bengaluru Urban, Karnataka: Reliably commute or planning to relocate before starting work (required)

Education:

• Higher Secondary(12th Pass) (preferred)

Experience:

• Customer service (required)

- total work (required)


Language:

• Hindi (required)
• English (required)

Application Deadline: 24/03/2023