Customer Support Executive - Navi Mumbai, India - SocietyRun

Description

Position Overview:


Responsibilities:


Accounting Data Management:

Collaborate with the sales team to accurately upload accounting data received from housing society clients into our software platform.

Ensure data integrity and accuracy.

Client Support:

Serve as the primary point of contact for clients, addressing any inquiries, concerns, or issues they might have related to our software.

Provide exceptional customer service to build strong client relationships.

Issue Resolution:
Promptly and effectively resolve any client-reported issues or challenges, ensuring a seamless experience. Troubleshoot technical problems and coordinate with the relevant teams to find solutions.

Field Sales Support:
Assist field sales team members when they receive calls directly from customers. Provide guidance, information, and problem-solving assistance to ensure customer satisfaction and retention.

Sales Target Collaboration:
Collaborate closely with the sales team to help them achieve their target sales goals set by the organization. Provide support, insights, and data as needed to optimize their sales strategies.

Client Training:
Conduct training sessions, both remotely and on-site, to educate clients on using the software effectively. Ensure clients are empowered to leverage the full capabilities of our platform.

Feedback Loop:
Gather client feedback, insights, and suggestions to communicate valuable information back to the product development team. Contribute to the continuous improvement of our software based on client needs.

Documentation:
Maintain accurate records of client interactions, support requests, and resolutions in our CRM system. Keep detailed documentation of issues and solutions for future reference.

Saas Expertise:
Develop a deep understanding of our software's features, functionalities, and benefits. Stay up-to-date with industry trends and best practices to provide expert advice and support.

Team Collaboration:

Collaborate seamlessly with cross-functional teams including sales, product development, and marketing to ensure a cohesive client experience and company growth.

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.

Excellent communication skills, both verbal and written.

Strong problem-solving and critical-thinking abilities.

Customer-centric mindset with a passion for delivering exceptional support.

Tech-savvy and comfortable navigating software platforms.

Ability to work well independently and within a team.

Proven time management skills and ability to handle multiple tasks simultaneously.

Familiarity with SaaS platforms and cloud-based solutions is a plus.


Benefits:

Competitive compensation package.

Opportunity for professional growth and skill development.

Collaborative and inclusive work environment.

Chance to contribute to the growth of an innovative software company.


Salary:
₹12, ₹20,000.00 per month


Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Education:

• Bachelor's (preferred)

Experience:

• Customer service: 2 years (required)

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